Egencia Reviews | Glassdoor

Egencia Reviews

Updated August 17, 2017
92 reviews

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3.7
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Egencia President Rob Greyber
Rob Greyber
23 Ratings

92 Employee Reviews

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Pros
  • We work in a very competitive market and the company treats us with a work-life balance that is very difficult to find (in 9 reviews)

  • Great culture and great flexibility (in 4 reviews)

Cons
  • Director level management is poor at best (in 3 reviews)

  • Office space design is the open style with no personal workspace and walls (in 3 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Ticketing Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ticketing in Manchester, England (UK)
    Current Employee - Ticketing in Manchester, England (UK)
    Recommends
    Positive Outlook

    I have been working at Egencia full-time (Less than a year)

    Pros

    Excellent environment to work and great opportunity to improve your network. I am quite new to the company but I can see that there is significant number of departments to work for, which is a chance to enhance your career opportunities and development.

    Cons

    For the moment I am not in position to find any negative aspects for the company

    Egencia Response

    Oct 21, 2016 – Manager, Talent Acquisition

    Thank you so much for this! We are so glad to hear that you are enjoying your time with Egencia!


  2. "F"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Egencia full-time (Less than a year)

    Pros

    Great working environment, frequent employee engagement, clear company strategy with reachable goal. Most Egencian is helpful.

    Cons

    Grow so fast to take care every part. Employee need learn the way to speak up.

  3. Helpful (1)

    "Outsourcing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Egencia full-time (Less than a year)

    Pros

    Good OBT, easy to use and call handling not too tightly scripted so callers can feel more at ease.

    Cons

    Unrealistic call handling times for callers with technical issues, which are not really trained on and complex ticketing that makes up about 65% of calls. Unfortunately Egencia outsources a large number of travel consultant jobs and experienced corporate T/C's are not in the job market in large numbers.

    Advice to Management

    Hire more experienced corporate travel people at Egenica, for consultant and supervisory positions.


  4. "New Canadian Sales employee - Great company & culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Egencia full-time (Less than a year)

    Pros

    Great training program & Culture
    Motivating and supportive leadership
    Work hard and get rewarded
    Management willing to listen to needs to achieve success
    Start-up feel environment

    Recommend this as a great place to work

    Cons

    Part of brand new sales team in territory and no major cons as of now since have not been in role for that long


  5. "Une entrerise que bouge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Bonne ambiance, Contexte International, avantages sur les voyages perso et plus particulièrement les hôtels

    Cons

    Process assez long, Salaire fixe pas toujours à la hauteur


  6. "Fantastic company to grow with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Bellevue, WA
    Current Employee - Sales in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Egencia full-time (More than a year)

    Pros

    Great corporate culture; the company actually tries to live by corporate mission, vision, and values statements; management is very accessible and sincerely cares about employees; huge opportunity for growth and advancement; a true market leader. I'm proud to work for this company.

    Cons

    Dynamic corporate growth can lead to some awkward procedural bottle necks and red tape.

    Advice to Management

    Better organize for speed.


  7. Helpful (2)

    "Decent Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Can work from home. Company reimburses for phone and internet and travel expenses

    Cons

    Doesn't pay enough for the actual duties

  8. Helpful (1)

    "Need of cross improvements in Consulting Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consulting Analyst in London, England (UK)
    Current Employee - Consulting Analyst in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Egencia full-time (Less than a year)

    Pros

    *Easy to negotiate on behalf of any client when you work for the market leader
    *Good benefits for the employees

    Cons

    *Huge luck of transparency cross the team
    *Luck of standartization
    *Director has to develop an audit mechanism of the work of Consulting Managers
    *Analysts work and share everything with the Consulting Manager(s) and they depend on them instead of the Line Manager decisions
    *Analysts work has a low or no exposure to the business and even to their Line Manager. In other words the current reporting line doesn't help either the Analysts or the Managers/Line Manager
    *No good career path for the Analysts. If you will be a Manager is all about client/program retention & revenue and way less analysis is needed. So, if you will be the best analyst and you will get a promotion all is needed is your communication skills which you never used them/develop them since your work doesn't have an exposure to clients, meetings with them & etc.
    *Luck of communication between the team members despite the fact the business does anything possible to improve it

    Advice to Management

    *Each of the Analysts work hard from A to Z to achieve whatever the Managers promised to the client either it is possible or not!
    *Give some space to grow to Analysts by participating to the first meeting with the client since they have to be able to achieve what others promise without checking if its possible or not.
    *Do not leave anyone to sell an idea, but invest to employees who sell their truth and willing to built strong business relationships with the clients.
    *Use of the existing tools with a valuable way. The Sr Manager of innovation can help a lot to change the way you do business.


  9. Helpful (2)

    "Work harder get paid less"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Egencia full-time (Less than a year)

    Pros

    Good product, some great people

    Cons

    Comp plan shrinks by 10-20% per year and no raise to base pay. Job responsibilities grow, competition increases, sales get more complicated yet company spends a lot of time and energy on figuring out how to nickel and dime salespeople

    Advice to Management

    Fix comp plan, value people


  10. Helpful (2)

    "Glass Ceiling"

    StarStarStarStarStar
    Current Employee - Agent in Las Vegas, NV
    Current Employee - Agent in Las Vegas, NV

    I have been working at Egencia full-time (More than 5 years)

    Pros

    Work from home
    Health Benefits
    Hotel Discounts
    Gym Reimbursement

    Cons

    When you work from home as an hourly agent, there is little to no opportunity to break through the thick glass ceiling for a promotion! No matter what your background is.
    No bonus or profit sharing plans for hourly agents.

    Advice to Management

    Offer your agents some bonus or incentive plan. Give them the chance to move up in the company instead of going elsewhere, or having to relocate to the Seattle area.


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