El Pollo Loco Reviews in Los Angeles, CA | Glassdoor

El Pollo Loco Los Angeles Reviews

Updated May 16, 2017
13 reviews

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Los Angeles, CA

3.6
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Steve Sather
1 Rating

13 Employee Reviews

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Pros
  • Co workers are nice, the food is good, 50% discount on food at work, and 25% discount on food off work, (in 12 reviews)

  • Nice customers, discount on food (in 6 reviews)

Cons
  • Somewhat flexible hours, low rate of pay, fast-paced, not much room for advancement, no free food during lunch breaks (in 8 reviews)

  • Low wages, upper management is ridiculous, no benefits (in 6 reviews)

More Pros and Cons

  1. "Great First Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Los Angeles, CA
    Current Employee - Assistant Manager in Los Angeles, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at El Pollo Loco full-time (More than a year)

    Pros

    Easy job, great for students, flexible hours

    Cons

    fast paced and might be stressful

    Advice to Management

    don't be too harsh on your employees and worry more about customer satisfaction than the stupid drive thru timer.


  2. "cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Los Angeles, CA
    Former Employee - Cashier in Los Angeles, CA
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Customers, co workers were very friendly and nice as well. Pay was more than the minimum wage, easy job.

    Cons

    I would say that some customers were very rude and sometimes it would get really crowded and no one would help even the manager he was so lazy

    Advice to Management

    He needs to be more professional, stop being lazy, and be more active and help out in the front when it gets crowded other than that it was good

  3. Helpful (1)

    "Area Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Leader in Los Angeles, CA
    Former Employee - Area Leader in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at El Pollo Loco (More than 10 years)

    Pros

    Great executive benefits for Area Leaders. Its a great career path, the complexity makes you really strong. After working for El Pollo Loco any job will be easier.

    Cons

    No Work/Personal life balance. 24/7 job, alot of turnover due to low pay rates and work load.

    Advice to Management

    Take care of the people who have been loyal to the company.


  4. "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Los Angeles, CA
    Current Employee - Shift Supervisor in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at El Pollo Loco full-time (More than a year)

    Pros

    Overall it is a good place to work. Depending how many hours you work you work, you can recieve benefits. Managers get free meals, employees get 50% off meal and everyone gets 25% off when not on clock. Our corporate store would give gift card, movie tickets when a good job was done.

    Cons

    Its real stressful when inspections come


  5. "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Hours , Food , staff , schedule , discount

    Cons

    Work , always understaffed , people , rude

    Advice to Management

    fix your staff have proper positions


  6. Helpful (1)

    "EL pollo"

    StarStarStarStarStar
    Former Employee - Cashier in Los Angeles, CA
    Former Employee - Cashier in Los Angeles, CA

    I worked at El Pollo Loco part-time (Less than a year)

    Pros

    You are given a discount on food.

    Cons

    You might burn yourself a few times.


  7. "cra cra"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at El Pollo Loco full-time (More than 3 years)

    Pros

    most of the job is laid back.

    Cons

    but if you are looking for help. or except people to work then pass this job

    Advice to Management

    please i implore you stop squeezing the life out of your good employees. while managers co workers everyone just does what they want. also three people is a necessity in drive thur

  8. "Glass door Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Salsa Bar Attendant in Los Angeles, CA
    Former Employee - Salsa Bar Attendant in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at El Pollo Loco (Less than a year)

    Pros

    Location, Customer Service Experience, Payment, Possible Advancement in Employment, Flexible Schedule.

    Cons

    Busy Stores, Benefits can take a while to kick in, Uniforms are a bit outdated. P.O.S. machines are old.


  9. "It wAds a really fun experience everyone was super nice and friendly I felt at home and it was fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cook in Los Angeles, CA
    Former Employee - Cook in Los Angeles, CA
    Recommends
    Positive Outlook

    Pros

    Food free benefits nice people and I got along with a lot of the people so that was super helpful too

    Cons

    I didn't really enjoy cleaning the bathroom and closing either and when the store was dead it was boring

    Advice to Management

    Try ur hardes


  10. Helpful (2)

    "HORRIBLE."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Los Angeles, CA
    Current Employee - Cashier in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at El Pollo Loco part-time (Less than a year)

    Pros

    Some coworkers are nice, learned to handle doing many things at once.

    Cons

    DONT WORK HERE. ITS NOT WORTH IT. I have had it with the managers and whoever is up there in the company. It was fine at first but my manager tricked me with a fake sense of security. She came off as nice and understanding at first, which I notice she does to all new employees, but after a while it all changes. You're expected to learn little bits of everything-- with no raise. You get horribly overworked, unless you're a male cashier. Everything is messy disorganized and sadly the general manager is the worst. After a while I learned to see how she really is. She snaps at her empoyees, always puts them down for the smallest things and just brings bad vibes. She encourages us to skip school so we could make it to work. I many times gave her my school schedule so she could know when I'm busy or free and she never cared to look at it. You can't even talk to her about a schedule problem or change because she will give you attitude and not listen to anything you have to say. It's sad because the assistant manager and the shift leaders are all so understanding and humble but how is it that the highest one is the worst? Without your employees you would literally have nothing so treat them with some respect and hear them out. We have lives outside of this so that needs to be understood.

    Advice to Management

    Show your employees some respect. If they do a good job, are always reliable, always on time, etc. they deserve to be heard out and treated respectfully. Stay humble and forget about the profits, your employees matter too.


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