Elavon Reviews | Glassdoor

Elavon Reviews

Updated March 17, 2017
219 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
Rating Trends Rating Trends
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Approve of CEO
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Simon Haslam
69 Ratings

219 Employee Reviews

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Pros
Cons
  • Upper management likes to micromanage (in 11 reviews)

  • Salaries can be good but not typically top of industry, however, positions are typically long lasting and have work life balance (in 6 reviews)

More Pros and Cons

  1. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Elavon full-time

    Pros

    Good work life balance

    Cons

    Inferior Benefits for such a large company owned by US Bank.

    Advice to Management

    Invest in Tech Support


  2. "Salary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Full time work is a plus.

    Cons

    Shift work and pay is so so

    Advice to Management

    Let seniority mean something.


  3. "Operations Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Elavon full-time

    Pros

    US Bank is a great company to work for. Great company values and bonus programs.

    Cons

    Management can lose sight and at times appear unprofessional.

    Advice to Management

    Be cognizant of others and do not talk about staff to direct reports.


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  5. "Portfolio Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Elavon full-time (More than 5 years)

    Pros

    Great company and benefits, decent pay structure, and empowerment within the position.

    Cons

    Long hold times with customer service and slow responses to resolve recurring issues impact relationships with customers and partners. Minimal advancement opportunities.

    Advice to Management

    Resolve recurring issues with EMV acceptance, other issues within customer service.


  6. Helpful (1)

    "not a fan"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Elavon full-time

    Pros

    quiet office, occasional positions open that require no phone work

    Cons

    raises rare and low, boring work, no advancement opportunities


  7. "Customer service rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Knoxville, TN
    Current Employee - Customer Service Representative in Knoxville, TN
    Doesn't Recommend

    I have been working at Elavon full-time (More than a year)

    Pros

    No manual labor, benefits after 6 months.

    Cons

    They don't care about you. They won't try to help you, they won't be understanding. Doctor's note? Don't care you don't have the sick days. Traffic was bad from your 30 min lunch? Don't care you should have eaten somewhere closer (Only places close by are burger king and waffle house). Their "facilities department" took a year to fix a toilet, and the door is still broken. Call center reps are not allowed in certain break rooms, not treated as equals with "executives".

    Advice to Management

    Make policies that show your employees they aren't just a number. Make it easier for reps to give customers refunds, with the volume of mistakes and billing errors this should have been done a long time ago.


  8. Helpful (2)

    "Inside Sales Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Executive in Atlanta, GA
    Current Employee - Inside Sales Executive in Atlanta, GA
    Recommends
    Approves of CEO

    Pros

    Best work environment in over 25yrs of corporate employment. Management is very much a part of the team. Open door policy, your opinion is important here. They really listen.

    Cons

    Salary is lower compared to the immediate competition. However, you can earn a good living, I've never made less than 80k

    Advice to Management

    Consider raising the base pay to attract great talent.


  9. "account executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    work hard - get paid

    Cons

    can get boring - payment processing is not exciting


  10. Helpful (2)

    "#3 for a Reason"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Atlanta, GA
    Current Employee - Consultant in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Elavon full-time (More than 3 years)

    Pros

    Elavon has great people working in the organization. I have had 4 different managers with varying styles but all of them were more than easy to work with. Top level executive management is from the UK, so they speak and waive in passing. If you happen to work remotely, then you're just dealing mainly with your one director. Mine is great.

    Cons

    Elavon needs a more definite approach to the market. Are we going to be heavy on service or a low-cost option. Also, Elavon needs better branding. We're too big and too good for people to not know who we are and know smaller companies.

    Advice to Management

    See Cons.


  11. Helpful (4)

    "Former Leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Elavon full-time (More than 8 years)

    Pros

    The people! Regardless of Executive/Senior Leadership decisions or direction, the people still care about the customers they serve and the colleagues they work beside.

    Cons

    There's great innovation, with NO delivery. Every year you will get excited about new products or services, but they will not be available for another year (maybe).

    Advice to Management

    Take ownership of the annual surveys and stop pointing fingers at lower management.



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