Electronic Transaction Consultants Reviews | Glassdoor

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Electronic Transaction Consultants Reviews

Updated January 31, 2018
84 reviews

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2.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Keith Rayborn
27 Ratings

84 Employee Reviews

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Pros
  • If you are really good, you are challenged well and rewarded well (good pay) (in 6 reviews)

  • Earphones were acceptable and the working environment was what (in 6 reviews)

Cons
More Pros and Cons

  1. "Yearly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Level III Technician in Lisle, IL
    Current Employee - Level III Technician in Lisle, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Electronic Transaction Consultants (More than 8 years)

    Pros

    Etc has good benefits and 401k plan. Etc also has a great staff. They are friendly and helpful. Etc provides its technicians with cars laptop's and phones.

    Cons

    Etc meets to work on their training program. The program lacks organization and structure. They also need to define timelines for training and testing.

    Advice to Management

    We really need to beef up our safety standards. I would also like to see the company provide more shirts and jackets for technicians.

    Electronic Transaction Consultants Response

    May 4, 2017 – Marketing and Communications Specialist

    Thank you for your feedback! I would be interested about hearing more from you if you'd like to talk more about this. Feel free to send me an email through our website form... More


  2. "Great Stepping Stone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer Analyst in Plano, TX
    Former Employee - Programmer Analyst in Plano, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Electronic Transaction Consultants full-time (More than 3 years)

    Pros

    interesting and fast paced work environment

    Cons

    24/7 support. updates at night required

    Advice to Management

    none

  3. Helpful (1)

    "No Clue and No direction on ETCC path"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applicatiion Developer
    Current Employee - Applicatiion Developer
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Electronic Transaction Consultants full-time (More than 5 years)

    Pros

    Good pay and Good HR Staff ** OT is offered for hourly employees ** Nice LUNCH offered weekend work for the Full-time employee ** Get Nice T-shirt ** Offered Coffee Cup** Get MVP award every week on rotation ** Opportunity getting new seats and chairs every 2 weeks** Unlimited Starbucks Coffee ** Unlimited office access**

    Cons

    Work 15hrs per day and Week Ends ** Poor Managment**No Ethics**
    Incompetent Technical/architect/functional expertise** Toxic Managers/Leads**

    Advice to Management

    Identify and move out all Toxic Managers, Leaders, and architects.


  4. Helpful (2)

    "Culture of Bullying Intimidation Plotting and isolation"

    StarStarStarStarStar
    • Senior Management
    Former Employee - Anonymous Employee in Richardson, TX
    Former Employee - Anonymous Employee in Richardson, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Electronic Transaction Consultants full-time (More than 5 years)

    Pros

    Regular Paycheck is guaranteed if you work at least 50 hours a week as a full time employee

    Cons

    Management policy is Bullying ,isolation and intimidation.If you can survive these ETC is an acceptable workplace

    Advice to Management

    Stop Bullying and intimidating people. May be investing in the skills of employees could make a more competitive workforce.Plan for success,not just to get work done.


  5. Helpful (2)

    "Toxic Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contractor in Richardson, TX
    Former Employee - Contractor in Richardson, TX
    Doesn't Recommend
    Approves of CEO

    I worked at Electronic Transaction Consultants full-time (More than a year)

    Pros

    Benefits are good but need to be to offset poor management. Good if you need a paycheck.

    Cons

    Midlevel and lower leads are very incompetent. Intimidation and bullying are common. No place for professionals looking to enhance their careers. A buddy system is well in place and the pecking order excludes anyone thinking out side the box. Good luck to the CEO, who has his hands tied.

    Advice to Management

    Reorg to move toxic managers and leads out of leadership. Anyone with 5+ years should be moved into a new role.


  6. Helpful (2)

    "No direction from leadership and horrible layoff rates"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Professional in Richards, TX
    Current Employee - IT Professional in Richards, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Electronic Transaction Consultants full-time (More than a year)

    Pros

    To collect an unnoticed paycheck

    Cons

    Nothing is documented and working backwards is the normal. CEO Keith has no interest in the business growth, employees, and lacks vision and decision making skills.

    They also have a high turn over margin and set employees up instead of being accountable. The worst management skills I've ever experienced form the top down.

    Advice to Management

    Your employees know how terrible their jobs are and know you won't stand up for them.


  7. Helpful (2)

    "IF you are reactive in nature this is a company for you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    OT is offered for hourly employees

    Cons

    a lot, hostel environment, reactive attitude.

    Advice to Management

    start being pro-active and start respecting your staff at ALL levels. Give more personal perks. Start investing in technology for ALL users and not just management or keep positions. the people that do the work need much better computers and not 6-7 year old machines.

  8. "ETCC 2017"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Electronic Transaction Consultants full-time (More than 10 years)

    Pros

    Great group of people to work with and small enough to be exposed to all levels of organization.

    Cons

    Extremely high expectations of everyone.


  9. Helpful (1)

    "Program Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Electronic Transaction Consultants full-time (More than a year)

    Pros

    Not really any pros to working for this company

    Cons

    Hostile environment. Poor leadership


  10. Helpful (3)

    "Don't even think about it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Seattle, WA
    Former Employee - Customer Service Representative in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Electronic Transaction Consultants full-time (More than a year)

    Pros

    Great co-workers and the leads were helpful

    Cons

    Secretive management that lives at the corner of paranoid and mentally ill. There is a constant atmosphere of secrecy and plotting. If WSDOT had any idea of the level of incompetency in charge they would be shocked. I never received any additional training or feedback from my Supervisor. How can someone improve if they don't know what they're doing wrong?

    Advice to Management

    If you're going to bring in Senior Management that should be institutionalized, warn the employees first. The CSRs by and large do a great job and deserve more.


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