Ellucian Reviews | Glassdoor

Ellucian Reviews

Updated October 11, 2018
515 reviews

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3.4
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Ellucian President and CEO Laura Ipsen
Laura Ipsen
47 Ratings

515 Employee Reviews

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Pros
  • "Perks of the job include flexibility in being able to work from home" (in 44 reviews)

  • "I find great work satisfaction and work life balance" (in 34 reviews)

Cons
  • "Work/life balance can be a challenge at times but if you advocate for yourself, management is very willing to listen and accommodate" (in 18 reviews)

  • "Upper management makes poor decisions about riffs, etc" (in 20 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (7)

    "The Sky Is The Limit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Member of Technical Staff in Malvern, PA
    Current Employee - Senior Member of Technical Staff in Malvern, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ellucian full-time (More than 10 years)

    Pros

    I think it speaks volumes when you've worked for a company 20 years... I started with Ellucian (which was known as Systems & Computer Technology back when I started) right out of college. I was hired on as a Lotus Notes Administrator and was both nervous and excited at the same time. Jump forward 20+ years later I'm happy to say that I am still excited about the work I do here at Ellucian. I'm definitely not bored!! One thing that has helped sustain my time and to foster my success with Ellucian are the managers I've been privileged to work for... Not only have they challenged me over the years to help me grow, but they have fostered my ever so evolving strong work ethic and always reminding me to push myself and to think outside of the box which helps to ensure that I'm working and tapping into my full potential. Having good solid leadership is key and Ellucian has solid leaders in place. I am so inspired by our current CEO Laura Ipsen. She's amazing and she has clearly articulated her future vision for Ellucian which I'm very excited to be a part of!! Other pros about Ellucian is our diverse workforce, our products and services, and quite simply the fact that we're in the business of Education and ensuring that schools have innovative and cutting-edge tools which will help ensure the success of their matriculated students!! That makes me so proud to be part of a company that is committed to making a difference.

    Cons

    When I 1st started working for Ellucian, my department was definitely white male dominated, which I would identify as a con. Over the years I've seen more women and more women being promoted and/or hired on to serve in key leadership roles across all facets of the company. In addition, I now see more diversity in the faces of the employees that walk the halls. This is great to see!!

    Advice to Management

    Keep Doing What Your Doing!! Be Do Say... Let's keep making a significant difference in the Education arena!! Keep up the excellent work!!


  2. "Great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Jacksonville, FL
    Current Employee - Senior Consultant in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ellucian full-time (More than 3 years)

    Pros

    Mentoring opportunities, a great manager, and great team.

    Cons

    I haven't experienced any cons to working here.

  3. "Not terrible but not awesome either"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Remote work, and a great team environment.

    Cons

    Last task was training an off-shore replacement

    Advice to Management

    You support universities, any number of whom make huge sums for IT degrees, should you therefore be shipping IT jobs overseas?


  4. "Best entry-level I.T. Job you'll find"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ellucian full-time

    Pros

    You work with a lot of nice people, The Team Leads are really nice and try to better you throughout the job, documentation at times can be very thorough with your steps to help the callers, overtime is available

    Cons

    Some of upper management forget that they were techs in another life so you may feel like you're not doing your job correctly when it's not your fault, pay is not that great, growth is difficult unless you're lucky

    Advice to Management

    Never forget that you were a technician once in their shoes. Do not undermine them or punish them because the documentation failed them. Sure, you have to please the clients but you won't be pleasing them long if there is barely anyone that decides to stay there.


  5. Helpful (2)

    "Unbelievable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Ellucian full-time (More than a year)

    Pros

    - flexible work from home policy
    - free pop in Lake Mary
    - some great co-workers, but the good ones leave quick

    The new CEO has some positive effect.

    Cons

    - health insurance is expensive
    - no bonus for regular employees
    - directors get bonuses for underperforming work
    - underperforming employees in every team without consequences
    - some underperforming employees get rewarded and not fired
    - long deployment time
    - no automation
    - no skilled interview process
    - no communication between teams
    - a lot of long time employees who never saw newer technology
    - salary is all over the place
    - management reports up and not down
    - open office
    - favoritism everywhere
    - a lot of tense meetings far away from business standards.
    - Every team develops their own duplicate solution
    - Lay off waves where necessary, but the replacements aren't skilled either
    - Positions get filled even if the new unqualified employees
    - No clear roadmap or decisions

    Advice to Management

    On good employee can replace five inefficient employees, just pay them more and give them freedom. Act on performance and not favoritism.


  6. "Unraveling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Ellucian full-time (More than 5 years)

    Pros

    Working in Higher Ed market is amazing
    My team mates are very nice people to work with.

    Cons

    Work loads have been too heavy for 6 years now with no relief in sight. Everyone works after hours and weekends to keep up, people get burned out or replaced randomly due to “changing direction” constantly. Employees live in fear from all the layoffs, quelling much innovation and open speech.

    Advice to Management

    Stop just talking about how people are our most important asset while your action say everything but. Lip service only works on the newbies who haven’t been around long enough to have seen all the cycles of change for the sake of change, with no real progress or improvement.


  7. Helpful (1)

    "IT Helpdesk in dire need of overhaul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Help Desk in Rochester, NY
    Former Employee - IT Help Desk in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ellucian full-time (More than a year)

    Pros

    Provides a very useful service to institutions of higher education.

    Cons

    Bad business practice of hiring temp employees during peak times w/o fully training the personnel or informing temps of just how temporary the job is.

    Advice to Management

    Hire and retain seasonal workers for peak times and develop or incorporate IT support for other areas of support during off-peak times.

  8. "Wonderful place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Reston, VA
    Current Employee - Director in Reston, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ellucian full-time (More than 3 years)

    Pros

    Growing company, good benefits, some group offer great flexibility in work location and work hours. Great office space.

    Cons

    Working through growing pains, trying to move away from siloed work team to collaborative teams.

    Advice to Management

    Lead by example on cross team collaboration


  9. "Web Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Ellucian full-time (More than a year)

    Pros

    Excellent benefits, management is organized.

    Cons

    Little opportunity to grow vertically.


  10. "On College Site as a vendor under constant scrutiny"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Manager
    Current Employee - Technical Support Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ellucian full-time (More than 5 years)

    Pros

    Get college holidays in addition to vacation

    Cons

    On site vendor - can feel like like a target for college admin


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