Embassy Suites Reviews | Glassdoor

Embassy Suites Reviews

Updated April 20, 2018
447 reviews

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3.6
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Embassy Suites President and CEO Christopher Nassetta
Christopher Nassetta
127 Ratings

447 Employee Reviews

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Pros
Cons
  • Low pay and dealing with angry guests (in 18 reviews)

  • Understaffed, pay isn't great, long hours on your feet but that is to be expected for this job (in 16 reviews)

More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    Former Employee - Server/Bartender in Loveland, CO
    Former Employee - Server/Bartender in Loveland, CO

    I worked at Embassy Suites part-time (More than a year)

    Pros

    Amazing co workers, great management

    Cons

    some weeks not enough hours


  2. "Guest Service Agents"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Embassy Suites full-time

    Pros

    Great team member discounts at all Hilton locations. Professional atmosphere. Everyone works together very well as a team.

    Cons

    Can be stressful at times.

  3. "Low pay, low management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banquet Captain in Albuquerque, NM
    Former Employee - Banquet Captain in Albuquerque, NM
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Embassy Suites full-time (More than 3 years)

    Pros

    Provide the ability for a flexible schedule

    Cons

    Terrible management, don't support good employees over the cost of bad employees.

    Advice to Management

    Take more management training


  4. "great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Employee - Banquet Server in Lincoln, NE
    Current Employee - Banquet Server in Lincoln, NE
    Recommends

    I have been working at Embassy Suites part-time (Less than a year)

    Pros

    very flexible scheduling for students, good pay, professional management

    Cons

    the training process could be improved


  5. "Sales and catering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Embassy Suites full-time (More than a year)

    Pros

    Good place to work and you will learn about the hospitality industry.

    Cons

    Work/life balance is difficult to obtain however that is typically how things go in hospitality.

    Advice to Management

    please have a proper training module in place AND give everyone time to fully complete the training program


  6. "Great environment to work in"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Embassy Suites full-time

    Pros

    The benefits are amazing. 4.5 weeks of PTO and hotel discounts are awesome. You have the potential to grow rapidly within the company.

    Cons

    If you never worked in hospitality before, chances are is that you have to start at the bottom and work your way up.

    Advice to Management

    Keep it up.


  7. "A decent place to work when there are good supervisors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Embassy Suites full-time

    Pros

    Great employee benefits. PTO starts accruing as soon as you start and you can use it after only 90 days. The employee discounts on hotels are phenomenal. Working for Hilton is great for the perks.

    Cons

    If you don't have good manager's prepare to throw away all the awesome perks because It's not worth it. People who spend alot of money feel entitled to curse at you and treat you like garbage and managers are more likely to cater to them than stand besides their employees.

    Advice to Management

    The customer is not always right. In fact they almost never are . Stand by your employees and their self made desicions

  8. "Great environment but bad pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Tampa, FL
    Current Employee - Accountant in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Embassy Suites full-time (Less than a year)

    Pros

    Great travel program, relaxed work environment and good employee benefits

    Cons

    Not the very best pay


  9. "Night Auditor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Embassy Suites full-time

    Pros

    Good hotel discounts; good hours if you're in school

    Cons

    Pay and management are horrible


  10. "Comfort"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Embassy Suites full-time

    Pros

    Great environment to work in.

    Cons

    No bad comments from me.


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