Embassy Suites Reviews | Glassdoor

Embassy Suites Reviews

Updated November 6, 2018
486 reviews

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3.7
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Embassy Suites President and CEO Christopher Nassetta
Christopher Nassetta
145 Ratings

486 Employee Reviews

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Pros
Cons
  • "Low pay at the property I worked for in Little Rock, AR, but I think this is true industry wide for hotel work in general" (in 20 reviews)

  • "Long hours, unorganized at times, favoritism" (in 17 reviews)

More Pros and Cons

  1. "Fast Pace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Embassy Suites full-time

    Pros

    There are constant calls and a steady flow of guests coming in and out of the hotel. You'll always be on your toes and never bored.

    Cons

    With any hospitality property, there are many unpleasant guests and clients that you'll have to service with a smile every once in a while.


  2. "Great Expereince"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Embassy Suites full-time

    Pros

    You get to learn the entire hospitality industry in one hotel

    Cons

    Long hours and very fast paced environment

  3. "Overall a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Embassy Suites part-time

    Pros

    Great community, fun environment, good pay + tips, top management is understanding and works with you

    Cons

    Favoritism with some managers, could use better training


  4. "Great Perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Director of Housekeeping in Concord, NC
    Current Employee - Assistant Director of Housekeeping in Concord, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Embassy Suites full-time (More than a year)

    Pros

    Great benefits and great fun!

    Cons

    The night and weekend hours

    Advice to Management

    More engagement to line level employees.


  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Food and Beverage in Boston, MA
    Former Employee - Director of Food and Beverage in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Embassy Suites full-time (More than 8 years)

    Pros

    Great family atmosphere, great management company

    Cons

    Pay isnt where it should be for the type of hotel

    Advice to Management

    Pay people better


  6. "prefer not to say"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Competitive pay and affordable benefits

    Cons

    Being hospitality industry - need to work the events in the evenings and holidays

    Advice to Management

    Praise in public, criticize in private


  7. "Accounting"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Embassy Suites (More than a year)

    Pros

    Beautiful hotel - great General Manager

    Cons

    None that I can think of right now

  8. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Embassy Suites part-time

    Pros

    Professional management, organized, friendly employees.

    Cons

    Encounter extremely difficult customers on a daily basis.

    Advice to Management

    More positive feedback to employees.


  9. "Typical Hospitality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Interacting with people, moving around a lot, good money.

    Cons

    Property is falling apart, hospitality can be tiresome dealing with guests.

    Advice to Management

    Could benefit from better communication.


  10. "Sales manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Embassy Suites full-time

    Pros

    When you mind your business you are able to do your job your way

    Cons

    A lot of disrespect between management and departments


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