Embassy Suites Reviews
58% would recommend to a friend
(1028 total reviews)
Christopher Nassetta
67% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Horrible management..and their corporate office is just as bad they seem to wash their hands clean of everything." (in 65 reviews)
- "If you don't have good manager's prepare to throw away all the awesome perks because It's not worth it." (in 20 reviews)
- "Upper management wanted complete control and was pretty terrible to staff if you were not in their “click”" (in 17 reviews)
Ratings by Demographics
This rating reflects the overall rating of Embassy Suites and is not affected by filters.
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Found 1,028 of over 1K reviews
Updated Nov 29, 2023
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- 5.0Nov 29, 2023Event Services ManagerFormer Employee, less than 1 yearPortland, OR
Pros
Great location and free parking
Cons
Older hotel in need of a renovation.
- 4.0Nov 26, 2023ServerFormer Employee, less than 1 yearDenver, CO
Pros
I made a solid amount of money and on some nights had incredible tips. Every one of my coworkers was delightful and made it such an incredible experience
Cons
There was constant workplace drama with the management making poor decisions and relying to heavily on the understaffed workers. The head manager and food and beverage managers were out of touch and relying on the working manager for absolutely everything.
- 2.0Nov 27, 2023Front Desk AgentCurrent Employee, more than 8 yearsSan Juan, PR
Pros
Parking, Uniform Health Insurance and lunch
Cons
401 no good doesnt match Pay is minimal lots of turnovers employees leaving.
- 4.0Nov 22, 2023Front Desk SupervisorFormer Employee, more than 1 yearDenton, TX
Pros
good people, good bosses, fun coworkers, caring staff
Cons
The policy for sales/online to overbook rooms make working the front desk difficult and stressful environment to work in.
- 3.0Nov 3, 2023Front Desk ReceptionistFormer Employee, more than 1 yearKnoxville, TN
Pros
Pros: actual job is easy to learn and I loved some of my coworkers
Cons
Pay in hospitality generally is not up to living standards. $14.50/ hr is ridiculous especially when fast food is paying more. Absolutely no support from management. The front desk was left to handle all guest issues but didn’t actually have the authority to give refunds. Very easy to get burned out at this job… it is thankless. Also- no room for advancement AT ALL
- 5.0Nov 19, 2023Front Desk SupervisorFormer Employee, more than 3 yearsMurfreesboro, TN
Pros
Management, meals,team,benefits, sick pto , vacation pto , floating holiday
Cons
Hours, low staffed , pay , no commissions
- 2.0Nov 14, 2023Night Auditor/Front Desk AgentFormer Employee, more than 1 yearThe Woodlands, TX
Pros
Pay is better than neighboring hotels in the area. Great start to get experience on your resume.
Cons
Management needs improvement on their training and managing skills. Management and HR sucks.
- 3.0Nov 17, 2023Front Desk AssociateFormer Employee, less than 1 yearAtlanta, GA
Pros
offered employee lunch, great location, and nice hotel
Cons
The team, construction was rushed, lack of care
- 5.0Nov 14, 2023Front Office ManagerFormer Employee, more than 1 yearPiscataway, NJ
Pros
Great General Manager great working environment
Cons
Not corporate Hilton Worked during covid without protection
- 1.0Nov 16, 2023ManagerCurrent Employee, less than 1 yearIrving, TX
Pros
New hotel in a great location
Cons
No structure. No foundation. Management is inexperienced.
Embassy Suites Reviews FAQs
Embassy Suites has an overall rating of 3.6 out of 5, based on over 1,053 reviews left anonymously by employees. 58% of employees would recommend working at Embassy Suites to a friend and 53% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.
58% of Embassy Suites employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Embassy Suites 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.5 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Embassy Suites to be career development, management, benefits and the cons to be work life balance .
