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Embassy Suites

Part of Hilton
Engaged Employer

Embassy Suites

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Embassy Suites Reviews

Updated Dec 1, 2022

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Found 931 of over 954 reviews
3.6
55% Recommend to a Friend
Embassy Suites President and CEO  Christopher Nassetta
65% Approve of CEO

Found 932 of over 954 reviews

3.6
55%
Recommend to a Friend
65%
Approve of CEO
Embassy Suites President and CEO  Christopher Nassetta
Christopher Nassetta
295 Ratings

Top Review Highlights by Sentiment

Pros
  • "Great benefit package and discounts.(in 58 reviews)
  • "Met some great people and enjoyed the work.(in 31 reviews)
  • "Great staff and friendly guests.(in 30 reviews)
  • "Great employees and working enviornment(in 18 reviews)
  • "The hotel atmosphere is a fun work environment.(in 11 reviews)
Cons
  • "Gossip, Bad Management, and more gossip(in 59 reviews)
  • "Low pay and dealing with angry guests.(in 55 reviews)
  • "Long hours and very fast paced environment(in 26 reviews)
  • "If you don't have good manager's prepare to throw away all the awesome perks because It's not worth it.(in 22 reviews)
  • "Upper management wanted complete control and was pretty terrible to staff if you were not in their “click”(in 18 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Embassy Suites and is not affected by filters.

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  1. 5.0
    Former Employee, more than 3 years

    You can be promoted

    Nov 15, 2022 - Catering Associate in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Amazing Hospitality training for those new to the industry, great benefits.

    Cons

    Slary can be low to begin considering the early long, late and weekend hours

    Be the first to find this review helpful
  2. 5.0
    Current Employee, more than 3 years

    I like it….

    Nov 30, 2022 - Restaurant and Bar Manager in Kansas City, KS
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I used to be a bartender at the same property for a number of years and saw many managers come on go. It took me awhile to actually consider management sincerely. I always said I would never do it. I’m so glad I have so far. Advancement opportunities and you’re part of the Hilton family, you can stay at any Hilton property for 45 dollars a night,Obv some exceptions) and other great Benefits. Overall it’s my first foray into hospitality management and I’m enjoying the variety and problem solving.

    Cons

    Hotels operate everyday of the year. Keep that in mind. It doesn’t mean you have to work every holiday, but in management you’re alway the one responsible. So yeah…

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  4. 4.0
    Current Employee, more than 1 year

    Don’t pay enough, screw you on overtime too

    Sep 15, 2022 - Room Attendant in Jonesboro, AR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You get all the benefits you can think of. Plus team member perks like hotel stays at any Hilton hotel for $40 a night and discount for friends and family too. Great work environment! And super fun place to work also.

    Cons

    They do not pay enough hourly pay!!! And you only get paid 2 times a month, on the 10th and 25th of every month. It’s not embassy suites itself, its corporate, O’Reilly Hospitality Management. And the way they do your overtime hours isn’t right. You may work overtime but that doesn’t mean exactly that you’ll be getting paid for overtime. It’s all in how they break down a pay period which they shouldn’t.

    Continue reading
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  5. 3.0
    Current Employee

    Good.

    Nov 28, 2022 - Executive Sous Chef 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Travel benefits. Challenge of banquets and running 2 full service restaurants.

    Cons

    Staffing, we are always under staff. With little assistance from management team, in other related departments, ie banquets, FOH. Mainly due to lack of skill and experience.

    Continue reading
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  6. 5.0
    Current Employee

    Embassy Suites

    Dec 1, 2022 - Attendant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great place to work, great atmosphere

    Cons

    Organization sometimes was off every now and then

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  7. 4.0
    Current Employee, more than 1 year

    A company that cares for the workers

    Nov 28, 2022 - Front Desk Agent in Dallas, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - 15-minute paid breaks and a 30 min unpaid lunch - chances for bonuses - hotel rates from $40-$120(including resorts)

    Cons

    - The entitled guests will drain you nothing else really

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  8. 4.0
    Current Employee, more than 1 year

    Long hours

    Nov 20, 2022 - Director, Front Office in South San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits The people Hours are flexible

    Cons

    Pay Long hours Sometimes left alone on shifts

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  9. 3.0
    Former Employee

    Banquet captain

    Nov 18, 2022 - Banquet Captain 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I liked the job it came easy for me and I enjoyed it

    Cons

    Management I felt like my work was underapreciated

    Continue reading
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  10. 5.0
    Current Employee

    Awesome gig, underpaid, never promoted

    Oct 18, 2022 - Guest Services Representative/Night GSR 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Tips, people, chill environment, some flexibility

    Cons

    Under paid, outside hiring, sneaky management,

    Continue reading
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  11. 4.0
    Former Employee, more than 3 years

    Great benefits. Not so great work life balance.

    Oct 11, 2022 - Front Office Manager in Indianapolis, IN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Hilton is a wonderful company to grow your career with. They have tons of locations throughout the world to grow and learn. Benefits are great.

    Cons

    Poor support by upper management

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Viewing 1 - 10 of 932 Reviews
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Embassy Suites Reviews FAQs

Embassy Suites has an overall rating of 3.6 out of 5, based on over 954 reviews left anonymously by employees. 55% of employees would recommend working at Embassy Suites to a friend and 42% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Embassy Suites employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Embassy Suites. This rating has decreased by -7% over the last 12 months.

55% of Embassy Suites employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Embassy Suites 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Embassy Suites to be career development, coworkers, benefits and the cons to be work life balance, compensation, management.

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Glassdoor has 954 Embassy Suites reviews submitted anonymously by Embassy Suites employees. Read employee reviews and ratings on Glassdoor to decide if Embassy Suites is right for you.