Embassy Suites Reviews | Glassdoor

Embassy Suites Reviews

Updated September 19, 2017
393 reviews

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3.4
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Embassy Suites President and CEO Christopher Nassetta
Christopher Nassetta
112 Ratings

393 Employee Reviews

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Pros
Cons
  • Understaffed, pay isn't great, long hours on your feet but that is to be expected for this job (in 15 reviews)

  • low pay and have to work holidays (in 15 reviews)

More Pros and Cons

  1. "Guest Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Representative in Seaside, CA
    Current Employee - Guest Service Representative in Seaside, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Embassy Suites full-time (Less than a year)

    Pros

    co workers, location, free waters

    Cons

    High maintenance clients, the pay is not great for the location. schedules are never the same.


  2. "Not worth the money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Embassy Suites full-time

    Pros

    Good travel benefits and standard usual benefitsafter 90 days

    Cons

    Work 75+ hours a week, many nights don't have a dishwasher so I end up closing line, prep kitchen and then doing all dishes from restaurant. Get home around 3am after being at work since 2pm

  3. "Good people, it just needed more structure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Sous Chef in Linthicum, MD
    Former Employee - Executive Sous Chef in Linthicum, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Embassy Suites full-time (More than 3 years)

    Pros

    The Embassy Suites at BWI airport was a fun hotel to work for. There was always something going on, the employees were friendly, and it would get busy enough during times to keep you on your toes. Decent benefits. The wages could be a lot better, but for the location, it is pretty good.

    Cons

    The hotel was then outdated and the management struggle to provide firm structure. Employees who had worked for the hotel for several years were very stuck in their ways and made it difficult to bring positive change to new employees. Since then, the hotel turned over to new ownership and brought new management along with a much needed renovation.


  4. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loss Prevention Manager in Kissimmee, FL
    Former Employee - Loss Prevention Manager in Kissimmee, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Embassy Suites full-time (More than 5 years)

    Pros

    Work/Personal Balance, compensation, flexibility, family environment

    Cons

    None, excellent place to work

    Advice to Management

    Focus on security and safety


  5. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Niagara Falls, ON (Canada)
    Former Employee - Front Desk Agent in Niagara Falls, ON (Canada)

    I worked at Embassy Suites full-time (More than a year)

    Pros

    Great job during university, pays the bills.

    Cons

    Managers really push room upsells. Lots of conflict resolution.

    Advice to Management

    No complaints really


  6. "Director of sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Sales and Marketing in Nashville, TN
    Current Employee - Director of Sales and Marketing in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Embassy Suites full-time (More than 10 years)

    Pros

    Very consistent brand, customer service is key, empowering employees and offering employees great benefits. Offer excellent training for new members of the hospitality industry. Still expanding in many areas along with being connected to the Hilton brand.

    Cons

    Not many advancement opportunities, limited salary, most older properties need renovations and updates. Often restaurants are managed by third parties.

    Advice to Management

    Create more advancement opportunities


  7. "Banquets"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banquet Server
    Former Employee - Banquet Server
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Embassy Suites (More than a year)

    Pros

    Flexible hours and good learning experience

    Cons

    Limited management and direction

  8. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Hotel discounts
    Possibility of making money

    Cons

    No guarantee for money because they Allowed servers to steal tables

    Advice to Management

    Even if an employee is a veteran- stop letting them walk all over You and taint your image


  9. "just starting"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Embassy Suites full-time

    Pros

    Seems likes its going to be an excellent staff.

    Cons

    Wondering about the benefits and pay.


  10. "Front Office Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Embassy Suites full-time

    Pros

    Its a great work environment. With the opportunity to network everyday.

    Cons

    This isn't the ideal job for those who are every sensitive, or easily offended by words. Some guest will get upset do to an issue and will not hold back on what they say, but you have to remember to keep your professionalism at all times.


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