Embrace Home Loans Reviews | Glassdoor

Embrace Home Loans Reviews

Updated Jul 2, 2019

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Found 58 reviews

4.0
StarStarStarStarStar
Rating TrendsRating Trends
76%
Recommend to a Friend
97%
Approve of CEO
Embrace Home Loans CEO Dennis Hardiman (no image)
Dennis Hardiman
13 Ratings
  1. "Loan Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Loan Officer in Maitland, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Embrace Home Loans full-time for more than 3 years

    Pros

    Great atmosphere! Everyone is helpful! Quick answers to loan issues! A Lender that really Cares! Love working here as not a BIG Bank who you are just a number and not a Broker. Full control! Realtors and Title Companies LOVE us! Best Processors!

    Cons

    Uses Empower - not the best..but not the worst.

    Advice to Management

    Most underwriters are Great..but there are a couple..that are too picky with conditions.

    Embrace Home Loans2014-05-20
  2. Helpful (2)

    "Leadership Not Open To New Ideas in a Changing Market."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Embrace Home Loans full-time

    Pros

    Professional. From a recruitment standpoint, Embrace rolls out the red carpet and really, the employees couldn't be more professional and open. This trickles down from Corporate non-management headquarters (in RI) to the branch levels.

    Cons

    Prepare to process your files from start to finish which doesn't work in this Purchase market which drags down sales and production. Additionally, new ideas on origination are not welcomed by upper management-other than the 80's mentality of 'hitting Realtor offices.' Every LO in the market is fighting for that same deal and while that mentality may work for some, new systems and ideas are needed and when offered,... go no where.

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    Advice to Management

    Welcome ingenuity. Things have changed from 20 years ago in this industry-origination-wise and some of the best LO's have left the company because of this. The company means well, but fails to listen to the field. And in these challenging times, again in the mortgage business, that means high turnover and unhappy employees. Get rid of the current Loan Operating System. Very cumbersome.

    Embrace Home Loans2014-06-10
  3. "Loan Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Loan Officer in Newport, RI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Embrace Home Loans full-time for more than a year

    Pros

    Resources, Family Oriented and Professional Development Benefits package

    Cons

    Lack of communication between departments

    Advice to Management

    Improve communication between operations and sales

    Embrace Home Loans2014-03-25
  4. Helpful (4)

    "Basic sweat shop. Great if you have no idea what normal mortgage companies are like"

    StarStarStarStarStar
    Former Employee - Loan Officer in Newport, RI
    Negative Outlook
    Disapproves of CEO

    I worked at Embrace Home Loans full-time for more than 3 years

    Pros

    Base pay and 8 hour work day

    Cons

    Basic sweat shop, run as a cross between a frat house and a religious cult. The loan officers literally process the entire file themselves and are treated as the lowest man on the pole, just below the cleaning man. The management act more like prison guards and the processors are essentially useless. If you can put up with the sarcastic attitude of the processors, you might find out what is going on with your loan,... but only through email. They have bizarre monthly "awards ceremonies" that are something straight out of North Korea. The loan officers stand around clapping like a bunch of seals as the managers, processors and underwriters give each other awards and pat each other on the back for doing essentially nothing.The grand finally is when the President steps up to the mic, everyone bows their heads, and he gives a cryptic speech, sounding like something between and ominous warning and a Sunday sermon at The Assembly Of God Church. Nobody even knows what the heck the speech is supposed to mean, but they clap and clap like a bunch of brainwashed lemmings. Meanwhile when they get back to their desk, there is an email talking about how they might get laid off at any time, so they need to march in lock step behind our fearless leader and his crony team leaders.

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    Advice to Management

    Get a clue and hire some outside team leaders who have worked around the industry. Bring in professional processors and marketing people and get over yourself.

    Embrace Home Loans2014-03-02
  5. "a great place to start a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Loan Officer in Newport, RI

    I worked at Embrace Home Loans

    Pros

    benefits, clean and friendly work environment. There are some strong personalities, leadership and coaching. I think the company has proven it is solid and will be around for another 20yrs.

    Cons

    undefined bonus structure, micro-management. There are certainly some in the business that are new and lack the ethical foundation necessary to be an honest operator in the mortgage field. It is unfortunate when profits are encouraged over the well-being of the client.

    Embrace Home Loans2012-01-17
  6. Helpful (1)

    "It was a positive place to advance my career."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Senior Loan Officer in Newport, RI
    Recommends

    I have been working at Embrace Home Loans

    Pros

    Embrace will provide you with a solid stream of leads, and you will have the ability to earn a very strong income.

    Cons

    They employ a six sigma methodology which in my opinion is not suited for customer service and financial service companies.

    Advice to Management

    While the leadership is strong, they tend to tow the company line in almost all cases. The President is a very dominant figure that makes great business choices, but it is always his way.

    Embrace Home Loans2011-05-04
  7. "A group of people working towards total customer satisfaction."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Maitland, FL
    Recommends

    I have been working at Embrace Home Loans

    Pros

    Great Benefits, Great work environment. Very supportive management. Great Programs.

    Cons

    New a much simpler and friendly origination system. Empower needs a lot of updating.

    Advice to Management

    Invest money in a new operating system that allows originators to sell more and spend much less time putting a losn on the system.

    Embrace Home Loans2011-03-25
  8. "great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in
    Recommends

    I have been working at Embrace Home Loans

    Pros

    thriving company in a dying industry....as lots of other companies doing the same thing are closing there doors embrace is opening new ones.

    Cons

    commication issues are a hard balance to maintain while growing so quickly and being so spread out over the country, I think it is just one of those on going issues that gets better in time.

    Advice to Management

    leadership is really good and offer lots of support in many areas. I think the only real advice would be ability to keep open line of cmmunication

    Embrace Home Loans2011-03-21
Found 58 reviews