Emerald Publishing Reviews | Glassdoor

Emerald Publishing Reviews

Updated Nov 28, 2019

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2.7
45%
Recommend to a Friend
9%
Approve of CEO
Emerald Publishing CEO Vicky Williams (no image)
Vicky Williams
4 Ratings
  1. "Great company with great management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Manager in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Emerald Publishing full-time for more than 5 years

    Pros

    Very collegial atmosphere where ideas are welcomed. Great culture, very supportive of career development.

    Cons

    None that I can think of.

    Advice to Management

    Keep delivering great value to customers.

    Emerald Publishing2019-08-06
  2. Helpful (7)

    "A Terrible and Unfair Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Emerald Publishing full-time for more than 3 years

    Pros

    I did not get paid to write this so I can be honest. There are so many fake positive reviews on the page. Can't think of any on the top of my head.

    Cons

    This place has a bad reputation, inside and out. No one in the publishing world knows about this company. It is not well respected and brand recognition will never be strong enough to keep them in business for another 50 years. The turnover rate is incredibly high. A person is let go or leaves at their own will every other week, leaving other employees feeling unsafe. People are generally unhappy here and upper management does not fix the problem to retain talent. The company sends out surveys for feedback and will only post positive reviews. It's propaganda. For a company that prides itself on mental health, they can't walk the talk. Most of the employees here find work/life balance to be very difficult and HR doesn't do anything about it. People go on "stress leave" all the time. The HR team is a joke. Emerald has a horrible time admitting they are wrong. There is a lack of transparency on why people are let go and management cover up the situation to make themselves look good. People leave at their own volition after they find out how dysfunctional and unfair compensation is compared to competitors in the industry. It's not only the compensation that is horrible but the terrible people you have to put up with on a daily basis. It's truly a dehumanizing workplace filled with tone-deaf, stubborn, and talentless board members that have been managing the place for 20+ years. It is not a respected publisher or well-known publisher to work with. It is hands down the most dysfunctional, political, and unethical workplace I've ever worked in. The people at the top drink the water to keep the dysfunction together. Author or editors shouldn't even go through Emerald to get their book published because they will not get the proper marketing the talent deserves. Working at the company feels like seeing your dysfunctional family on Thanksgiving every week. It's stressful for absolutely no reason. All in all, I would avoid this place at all costs. You will sell your soul. This company needs a blessing.

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    Advice to Management

    - Listen to your people - Talk the walk - Improve company culture by making it a fair workplace - Hire people of color and make your diversity initiative a real thing rather than talking about it all the time - Move the headquarters to somewhere that holds more talent. Hard to recruit people when you're in the middle of nowhere: Bingley.

    Emerald Publishing2019-04-16
  3. Helpful (16)

    "Don't do it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I worked at Emerald Publishing full-time for more than 3 years

    Pros

    give me a minutes. I'm thinking....

    Cons

    Hands down the most dysfunctional place I've ever worked. I attribute most of this to location and poor leadership. The office is nowhere near a publishing talent pool so most new recruits are woefully inexperienced and there are no efforts to fill the gaps in knowledge. There has never been a unifying vision for the future of the company and the board are about 30 years behind in their understanding of scholarly publishing. Senior managers are grossly overpaid when compared to junior staff and are constantly battling for influence. I have been asked by several Emerald recruits for my feedback on the company and my response is always the same: don't do it!

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    Advice to Management

    Bingley may as well be the moon. Move the company or open an office in a location where you can recruit talented, experienced people. Eliminate the hierarchical culture and replace the senior managers who have become way too comfortable in their roles. Stop acquiring lost leaders and decide on a single, unifying strategic vision.

    Emerald Publishing2017-03-22
  4. Helpful (4)

    "Bad for North American Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Emerald Publishing

    Pros

    Global Travel Low stress Salary employees get paid extra for weekend travel

    Cons

    No advancement for American Employees Thinks they know market better than regional employees Favors UK staff No severance Inability to execute on plans

    Advice to Management

    Ignore North America at your own peril.

    Emerald Publishing2016-10-10
  5. "Customer Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Shipley, KY
    Recommends

    I worked at Emerald Publishing part-time for more than 10 years

    Pros

    People .office environment good training. Opportunities

    Cons

    Inconsistent within departments. Some not nice Managers there. Noone disaplinary measures with Managers .

    Advice to Management

    Please listen to employees

    Emerald Publishing2016-05-11
  6. "Great place to work"

    StarStarStarStarStar
     

    I worked at Emerald Publishing

    Pros

    Work life balance, time off

    Cons

    Leadership, over all strategy

    Advice to Management

    perks

    Emerald Publishing2014-10-16
  7. Helpful (5)

    "Ok if you look at the HR benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Neutral Outlook

    I worked at Emerald Publishing

    Pros

    Salary was decent and HR benefits were very good.

    Cons

    It was every man for himself. Others took credit for work done by others. No team environment foster by manager. Constant requests for information or reports that were later not used -- waste of time for sales managers.

    Advice to Management

    Hire experienced managers. Acquire valued content not just content.

    Emerald Publishing2014-06-14
  8. Helpful (4)

    "Willful ignorance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Emerald Publishing full-time for more than a year

    Pros

    Some great people Decent perks Flexible working hours

    Cons

    Impossible to progress Flagrant favouritism with no regard for talent/potential/value Disregard for meaningful measurements and metrics (in marketing team) Unwieldy, bureaucratic, parasite company

    Advice to Management

    Carry on ignoring the market. You will descend into obsolescence and it will be for the best.

    Emerald Publishing2019-11-28
  9. Helpful (7)

    "Slowly going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bingley, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Emerald Publishing full-time for more than 3 years

    Pros

    - Flexible working - Good working hours and working from home allowed - Onsite facilities - Restaurant and Gym - Friendly staff - On the whole, but there can be cliques

    Cons

    - Awful internal politics which will cause the business issues in the future. - False "we're an amazing company" culture. 'Forced fun day' as people have nicknamed an afternoon where the staff are forced to pretend the company is hip, cool and really going places. However the reality is talented staff are leaving in droves or generally being poached whilst all complaining about the toxic culture (see other reviews), yet the head in sand approach is applied by the people team (aka HR). - Buzz word driven. "We're a data driven company" yet in reality 3/4 people work with data in a very small data/bi department, using either technology which badly needs updating or obscure technology which no one can work with or seem to have any desire to work with, this all results in poor data which managers need to make good business decisions, therefore not really a data driven approach at all. A great example are technologies like Marklogic which most people in the company view as a failed calamitous and expensive adventure; yet the company continues to bet its future on the technology with little or no ROI. - No substance people team. Half-baked mental health policy is a great example of this, box ticking to the outside world while ignoring the fact vast numbers of staff are off long term or with repeated bouts of stress. There are mental health first aiders, sadly however most are from the people team which don't converse with staff unless they are of a management level. - Not what you know but who you know promotions and shockingly bad appointments due to lack of candidates. Get yourself in with the family and you'll rise to the top regardless if you have any talent and quite often the company resorts to internal promotions not because they were the better candidates just purely due to lack of external applicants, yet sadly in most cases the internal candidate is not a good fit or capable of the role. - Completely clueless technology decisions. Heavily reliant on consultancy companies at great expense even for minor issues but more worryingly they'll take any external advice over their own internal tech teams and sweep under the carpet when the advice was either the same or didn't work out when implemented; also very behind the tech curve yet believe they're cutting edge. They've just completed a website move to AWS and act like they've put a man on the moon, yet ignore the fact this was needed due to a prior poor director led decision 4 years ago and now simply means they're 4-5 years behind all their competitors. - Staff who resist change. Quite a few managers, some of which have been in their roles over 20 years should really step aside as their resistant to change is definitely hampering the company's future goals. - CEO has failed in most positions and led some company acquisitions to the wall, yet lands the top job. She's also shielded from what's really happening by a gaggle of managers who simply tell her what she wants to hear. Open Access threat. This has blown the company's business model out of the water and the slow and cumbersome reaction to this has been embarrassing, poor leadership, poor decisions and puts the writing clearly on the wall the company is heading for troubled years ahead.

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    Advice to Management

    Sadly the company seems to have lost its values it had and path it was on and is simply trying to mimic other companies due to lack of ideas. Also its time to take the blinkers off and have a reality check to sort out the toxic culture which is constantly mention in the many review.

    Emerald Publishing2019-11-16
  10. Helpful (6)

    "A strange place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Management in Bradford, Yorkshire and the Humber, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Emerald Publishing full-time for more than 3 years

    Pros

    Some nice individuals working there.

    Cons

    It’s a family owned business and is very antiquated as a consequence. It’s hugely hierarchical and some of the senior managers you really do wonder how they rise to their current positions! It’s a very Northern centric business. If you’re not a local you can really feel out of the loop.

    Advice to Management

    Embrace change soon - hire new blood and let new ideas flow throughout the business. Doing what you always did spearheaded by managers that will be with you until they retire isn’t your best strategy for growth.

    Emerald Publishing2019-10-15
Found 33 reviews