Emirates Customer Service Agent Reviews | Glassdoor

Emirates Customer Service Agent Reviews

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Found 22 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
79%
Recommend to a Friend
99%
Approve of CEO
Emirates CEO Ahmed bin Saeed Al-Maktoum
Ahmed bin Saeed Al-Maktoum
11 Ratings
  1. "customer service and sales consulatant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Sales & Service Agent in San Gabriel, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Emirates for more than 2 years

    Pros

    good travel benefit , you might travel business trip to DXB

    Cons

    good benefit, if HR support can be stronger that will be prefect.

    Advice to Management

    can be better

    Emirates2016-06-24
  2. "Customer Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Mumbai
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Emirates full-time for more than 4 years

    Pros

    Travel benefits Good salary Bonus Multicultural environment

    Cons

    As of now nothing going positive

    Advice to Management

    Nothing as of now... it's a good note on my mind

    Emirates2019-05-09
  3. "Work Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Sales and Service Agent in Budapest
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Emirates full-time for more than 2 years

    Pros

    Amazing people, amazing opportunities and the staff travel

    Cons

    Strict rules with punctual planned breaks - could not be late or later got into trouble because of it

    Emirates2018-12-22
  4. "Customer service in airport"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Dubai
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Emirates full-time for more than 2 years

    Pros

    A lot of experience with different departure control and reservation systems

    Cons

    Shift working including night shifts

    Emirates2018-09-05
  5. Helpful (1)

    "Senior Customer Sales and Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Service Agent in Mumbai
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Emirates full-time for more than 9 years

    Pros

    Big Company, lots to earn,

    Cons

    No Growth, no work life balance

    Advice to Management

    Treat employees as Human

    Emirates2018-08-05
  6. "It should have been much better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Agent/Customer Service Representative in Dubai
    Recommends

    I worked at Emirates full-time for more than 2 years

    Pros

    Overall there were a lot of benefits, but then they were forgotten by negative sides of the work

    Cons

    You will never find professional development on this particular job. You don't make a difference, if you are creative and smart there wont be any opportunity to show it. In such big company it is not possible to grow, it is absolutely impossible to be promoted.

    Emirates2018-04-01
  7. "best in industry to work with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Agent in Mumbai
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Emirates full-time for more than 2 years

    Pros

    Great package, management, trainings, opportunities to the fullest, perks and advantages of working with world class airline, cost free travel opportunities.

    Cons

    Irregular shift changes, very difficult to adjust with work timings, lots of call flow, not easy to adjust with the competitive surroundings.

    Advice to Management

    Thank you.

    Emirates2018-01-23
  8. Helpful (1)

    "Customer Service and Sales Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Agent/Customer Service Representative in Manchester, England

    I have been working at Emirates full-time for more than 2 years

    Pros

    - Lovely people to work with - Amazing experience - Staff travel - Looks good in CV

    Cons

    - Low salary considering how much you need to know and how busy it gets - Poor career development

    Emirates2017-11-02
  9. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Dubai
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Emirates full-time for more than a year

    Pros

    It is the best airline in Dubai Works Smoothly On time service

    Cons

    Language difference Excess baggage is more

    Advice to Management

    Dream to work in this airport

    Emirates2017-05-04
  10. "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Sales and Service Agent in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Emirates full-time for more than 2 years

    Pros

    Staff travel, nice multicultural environment

    Cons

    Management. Targets changing all the time. No consistency. Company has values but at the Manchester call center they are not followed, not sure about the rest of the network.

    Advice to Management

    Focus on keeping your talent because surely doesn t look like it.

    Emirates2017-02-20
Found 22 reviews