Empire City Casino Reviews | Glassdoor

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Empire City Casino Reviews

Updated November 8, 2017
24 reviews

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2.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Empire City Casino President and CEO Timothy J. Rooney
Timothy J. Rooney
3 Ratings

24 Employee Reviews

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  1. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Empire City Casino full-time (More than a year)

    Pros

    the benefits are great and inexpensive

    Cons

    work life balance does not exist, work, work work

    Advice to Management

    hire more staff to provide better work life balance


  2. Helpful (1)

    "Inconsistent training, too many ways to get fired."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Surveillance Operator in Yonkers, NY
    Current Employee - Surveillance Operator in Yonkers, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Empire City Casino full-time (Less than a year)

    Pros

    Good Medical Benefits, decent pay, easy commute and nice coworkers.

    Cons

    The current position I have is the only position I can obtain. There is no room for growth for unless I find another job.

    Advice to Management

    Have one dedicated training officer per dept.

  3. Helpful (1)

    "ECYR Sureveillance Operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sureveillance Operator in Yonkers, NY
    Former Employee - Sureveillance Operator in Yonkers, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Empire City Casino full-time (More than a year)

    Pros

    Decent pay for unskilled workers

    Cons

    Management is toxic and there is a high turn over rate.


  4. "Family like atmosphere whether you are in the building or out with co workers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The benefits that are offered to you and the potential to grow into different positions and being apart of a great union

    Cons

    The greatest challenge working there was coupon days. When it's packed and its hard to move around. That is all the cons I have.

    Advice to Management

    Keep up the good work..


  5. "Income Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Yonkers, NY
    Current Employee - Anonymous Employee in Yonkers, NY
    Recommends

    I have been working at Empire City Casino full-time (More than a year)

    Pros

    A convenient schedule to have.

    Cons

    Benefits that they offer to non-union are very expensive.


  6. "A nice stop gap to get back on your feet!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Yonkers, NY
    Former Employee - Operations in Yonkers, NY
    Recommends
    Neutral Outlook

    I worked at Empire City Casino full-time (More than a year)

    Pros

    The people that work on very friendly. The benefits are excellent and the job is pretty easy no matter what department you work in.

    Cons

    The environment outside of the staff is toxic. Aggressive customers and way too many issues with the systems.

    Advice to Management

    Every Department manager is different some better than others.


  7. "Housekeeping supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Yonkers, NY
    Current Employee - Supervisor in Yonkers, NY
    Doesn't Recommend
    Neutral Outlook

    I have been working at Empire City Casino (More than a year)

    Pros

    The benefits
    The staff
    The opportunity to bring about a better working environment
    Room to grow and expand and promotion

    Cons

    Disorganized,
    Too many staff write up - job feel insecure

    Advice to Management

    Instruction need to be clear
    Train staff in order to have them commit and conform to standard
    To many leaders- not sure who is in charge
    Mix messages or signals

  8. "Great full time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Entertainment Technician in Yonkers, NY
    Current Employee - Entertainment Technician in Yonkers, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Empire City Casino full-time (More than 10 years)

    Pros

    The health care package offered to full time employees is one of the best I've ever had. The ability to transfer departments after a period of time excellent.

    Cons

    The current position I have is the highest level of employment I can attain. There is no room for growth for unless I shift over to another department.

    Advice to Management

    Thank your employees.


  9. "cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cage Cashier in Yonkers, NY
    Current Employee - Cage Cashier in Yonkers, NY
    Recommends
    Negative Outlook

    Pros

    Money is okay. 40 hours guarantee

    Cons

    Drama and too many ways to get fired

    Advice to Management

    Lighting up


  10. "This has to be one of the worst casinos to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cage Cashier in Yonkers, NY
    Former Employee - Cage Cashier in Yonkers, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Empire City Casino full-time

    Pros

    Pay is okay and the atmosphere is cool on weekends.

    Cons

    The supervisors are rude to the customers. We get an hour break, and can't leave the building. The food is disgusting, we aren't even allowed to buy the food that customers eat. You could walk in there with all of the confidence in the world, and they'll leave you feeling worthless and small. Workers are kids and supervisors are teenagers.

    Advice to Management

    Communicate and treat your workers better, and maybe our attitudes towards customers wouldn't be such an immediate reaction....


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