Empire Today Reviews | Glassdoor

Empire Today Reviews

Updated February 10, 2019
290 reviews

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3.3
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Empire Today CEO Keith Weinberger
Keith Weinberger
100 Ratings

Employee Reviews

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Pros
  • "Empire has made many meaningful changes to their policies/expectations that are all centered around the employees having a better work/life balance" (in 10 reviews)

  • "six figure job, control your own schedule, get to focus on selling because customer service handles any issues and doesn't involve the salesperson" (in 15 reviews)

Cons
  • "All of these pressures that they put on sales reps (even things out of your control) is quadrupled on managers" (in 26 reviews)

  • "Where is the work life balance in that" (in 12 reviews)

More Pros and Cons

  1. "Great place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in El Toro, CA
    Former Employee - Call Center Representative in El Toro, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Empire Today full-time (More than a year)

    Pros

    Great pay and hours and schedule

    Cons

    None at all fun place to work

    Advice to Management

    Provide bonuses


  2. "CAM: Great Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Account Manager in New York, NY
    Current Employee - Commercial Account Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Empire Today full-time (More than 5 years)

    Pros

    Large organization with many avenues of knowledge and help. Commercial Business growing . Unlimited income potential if you apply yourself.

    Cons

    Some people only CYA. Not everyone on the same page

    Advice to Management

    Take some advice from people who have depth of knowledge in Flooring Industry.

  3. "overall satasfied"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Empire Today full-time (Less than a year)

    Pros

    Friendly and personal company with strong goals.

    Cons

    The hours that are required to dedicate can be too long

    Advice to Management

    Goals need to be in Sync. Too many directions and personal opinions from upper management.


  4. "It is a pleasure to come to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Hartford, CT
    Current Employee - Customer Service Manager in Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Empire Today full-time (More than 10 years)

    Pros

    Relaxed with a team, goal-oriented environment. Customer service is important to Empire as well as the happiness of the employees. Empire has made many meaningful changes to their policies/expectations that are all centered around the employees having a better work/life balance.

    Cons

    Max out on vacation time after 5 years.


  5. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Empire Today full-time (More than a year)

    Pros

    Good people, focused on getting better everyday. Allows for creativity and input to solving problems. Lots of autonomy.

    Cons

    Still working through improvements. While getting better all the time it's never as fast as you'd like.

    Advice to Management

    Continue on the track we're set on. Continue to stay focused on the customer to show the improvements we all want.

    Empire Today Response

    Jan 28, 2019 – Human Resources

    Thank you for taking the time to share your opinion. We’ve recently implemented new employee Engagement Surveys, reviewing feedback for employees all stages of their employment and management, and we... More


  6. Helpful (1)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Manager in Kansas City, MO
    Current Employee - Office Manager in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Empire Today full-time (More than 3 years)

    Pros

    Stress levels are very manageable (all jobs have SOME stress!). Great benefits and co-workers. The company is always looking for betters ways to do things and stay on top in what we do.

    Cons

    Sometimes I'm not sure who to reach out to for what, but there's always someone available to point me in the right direction!

    Advice to Management

    Make sure that everyone knows that their input/efforts and what they do is important to the company.

    Empire Today Response

    Jan 10, 2019 – Human Resources

    Thank you for your feedback! You’re right about our benefits, as we will continuously look for ways to enhance employee benefits. We’ve also implemented new employee Engagement Surveys, reviewing... More


  7. "Office Manager/Branch Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Manager in Norfolk, VA
    Current Employee - Office Manager in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Empire Today full-time (More than a year)

    Pros

    This is a nationwide company so that adds to the Job Security. They also have a great Benefits package. I am impressed at the Medical, Dental, and Vision premium rates.

    Cons

    We have a call enter that handles a lot of our calls when the local office is closed, they at times seemed under trained. The systems are a tad bit outdated, and processes to get things accomplished are often tedious and unnecessary. They are however working on the outdated system and a new system will launch later this year.

    Advice to Management

    I just sat through a meeting outlining what the Market needs to do to make sure bonuses are being received. That fine however, only a handful of employees receive this bonus, Please make this fair. Everyone works together to make sure things are getting done, I dint think its fair that only certain people get the bonuses.

    Empire Today Response

    Jan 10, 2019 – Human Resources

    Thank you for your feedback! You’re right about our benefits, as we will continuously look for ways to enhance employee benefits. We’ve also implemented new employee Engagement Surveys, reviewing... More

  8. "My Title is an Office Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Manager in Seattle, WA
    Current Employee - Office Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Empire Today full-time (More than 10 years)

    Pros

    I work with roughly 23 people , Each and everyone of us get a long very well. It is a small office and we have 6 departments,
    We meet everyday to go over any concerns or help we need. We all work very hard together to make sure all our customer needs are taken care of . We all step up to the plate to help each department when ever needed.

    Cons

    I'm not a negative person. I fix what ever I can to avoid any issues, If I cant fix something I will always reach out to my Corporate office for advise

    Advice to Management

    just continue to listen to seasoned Employees ,

    Empire Today Response

    Jan 10, 2019 – Human Resources

    Thank you for taking the time to share your opinion. We’ve recently implemented new employee Engagement Surveys, reviewing feedback for employees all stages of their employment and management, and we... More


  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Challenging and rewarding work, PTO, 401K match

    Cons

    Growth pains and occasionally will work w/ not the strongest middle management. Too much focus on titles.

    Advice to Management

    None

    Empire Today Response

    Jan 10, 2019 – Human Resources

    Thank you for taking the time to give us your feedback. We are excited about Empire's mission, values and customer promise of making new beautiful floors easy.


  10. "Market Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Manager in Houston, TX
    Current Employee - Market Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Empire Today full-time (Less than a year)

    Pros

    Great work life balence, Your in control of your Market.

    Cons

    I havent encounterd any as of yet but Im sure we will as the year goes on.

    Advice to Management

    None

    Empire Today Response

    Jan 10, 2019 – Human Resources

    Thank you for taking the time to give us your feedback. We are excited about Empire's mission, values and customer promise of making new beautiful floors easy.