1-800 CONTACTS - Best company I have ever worked for! | Glassdoor
There are newer employer reviews for 1-800 CONTACTS
There are newer employer reviews for 1-800 CONTACTS

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Helpful (2)

"Best company I have ever worked for!"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Call Center Manager in Draper, UT
Current Employee - Call Center Manager in Draper, UT
Approves of CEO

I have been working at 1-800 CONTACTS full-time (More than a year)

Pros

- sets clear and high expectations which makes you want to do well
- compensation/bonus for selling products and giving great customer service
- healthy competition within teams and call center
- cool company perks; on site gym, on site cafeteria, free movie tickets, annual summary company party, corporate discounts, tuition reimbursement, and much more
- management and sr management is friendly, experienced, and helpful
- good training program that teaches you the importance of giving great customer service
- everyone is so friendly and outgoing; it's hard not to make friends here
- given opportunities to move up or venture to other departments within the company

Cons

- employee retention is high so moving up can take longer
- paid time off is accrued at a low rate and is based off years of employment and does not take position within company into consideration

Other Employee Reviews for 1-800 CONTACTS

  1. Helpful (2)

    "Great environment, great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Draper, UT
    Former Employee - Anonymous Employee in Draper, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at 1-800 CONTACTS full-time (More than a year)

    Pros

    1-800 CONTACTS works hard to create a great place to work with a healthy work/life balanced.

    Cons

    Slower career progression.

    Since it's such a great place to work, people quite at a lower rate than compared to those of other companies. This coupled with the company being in a mature phase (with not a ton of growth) causes slower career progression.

    Advice to Management

    Keep on rocking it!


  2. Helpful (1)

    "A good company trying to still find its internal identity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at 1-800 CONTACTS full-time

    Pros

    Gym, Subsidized Cafeteria, Film festivals, Extravagant Summer Picnic, Tuition Re-imbursement, Employee Assistant Programs, 401K reimbursement that is fully vested after 2 years, and much more

    Cons

    The biggest issue with 1-800 Contacts is that moving up is all about who you know and not who is necessarily best suited for the position. Pay could be better as well.

    Advice to Management

    Currently many of the employees do not have a real understanding of the direction that the company is going. We are being told that we are all going to be one big "Customer and Compliance" department. Then we all get segregated back into our previous roles with a large disconnect between departments still. Listen to employees for ideas and really assess the whole company structure before you make changes in areas that are not fully understood.

    1-800 CONTACTS Response

    Jun 16, 2014 – HR Business Partner

    We appreciate this associate's tenacity and loyalty to the organization. We appreciate that they recognize the many wonderful things we do for all of our associates to show our appreciation for... More

There are newer employer reviews for 1-800 CONTACTS
There are newer employer reviews for 1-800 CONTACTS

See Most Recent

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