24-7 Intouch - What could have been but never was | Glassdoor
There are newer employer reviews for 24-7 Intouch
There are newer employer reviews for 24-7 Intouch

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Helpful (2)

"What could have been but never was"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Aurora, CO
Former Employee - Customer Service Representative in Aurora, CO
Doesn't Recommend
Neutral Outlook

I worked at 24-7 Intouch full-time (Less than a year)

Pros

They have a wonderful software set up and the space and people to provide well rounded and great customer service

Cons

The management style and the choices made on the treatment of part-time and seasonal staff are not professional.

Advice to Management

My personal advice would be to stop trying so hard to make a buck off of the people who come in to help you part time or seasonally. Bonuses were promised and then taken off the table after the fact including statements made after the contract was fulfilled that these bonuses would happen. In the end it really isn't that much to the company and you have people who are always trying to please you and that you can call back. No one I worked with including myself trusts the company at all. I wouldn't trust them to do their job and pay the scale and hours that are worked. I also had to ask for an adjustment check when I was promised 10$ an hour and they paid me 8$ an hour on the check including the overtime I amassed. Overall I wanted badly for this to be a positive experience and perhaps something I could continue. Ah what could have been.

Other Employee Reviews for 24-7 Intouch

  1. "Great Place to work for!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 24-7 Intouch full-time (Less than a year)

    Pros

    Great place to get to know people, very friendly, decent pay when starting, overall a great atmosphere..

    Cons

    The pay could be a bit higher and more competitive compared to other call centers.. but overall decent pay.

    Advice to Management

    Keep up the good work.. Overall great experience..

    24-7 Intouch Response

    Jun 26, 2017 – Special Projects, Recruiting

    Thanks for the great review - we're so glad that you're enjoying working for us!


  2. "pretty ok"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 24-7 Intouch full-time

    Pros

    it was a pretty nice environment, laid back

    Cons

    it was just getting up and running and i was part of the very first training class so it was unorganized

    24-7 Intouch Response

    Jun 23, 2017 – Special Projects, Recruiting

    Thanks for your review! The first training class at any new site can be exciting and a little crazy. We're glad you enjoyed your time with us.

There are newer employer reviews for 24-7 Intouch
There are newer employer reviews for 24-7 Intouch

See Most Recent

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