24 Hour Fitness - Horrible place to work | Glassdoor
There are newer employer reviews for 24 Hour Fitness
There are newer employer reviews for 24 Hour Fitness

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Helpful (3)

"Horrible place to work"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Personal Trainer in Honolulu, HI
Current Employee - Personal Trainer in Honolulu, HI
Doesn't Recommend
Disapproves of CEO

Pros

Flexible schedules
Interaction with clientele

Cons

Micro-managed
Incompetence from senior management
Cold calling
They focus on selling more than training
Even if the client is good enough to work out on his/her own, you must convince them otherwise
Need to convince clients to take unnecessary supplements
Workers talk bad of clients
More of a selling job than personal training
They only give you clients if you are friends with the sales team, or apart of the "click"
Most importantly, pay is HORRIBLE

Advice to Management

Stop micro managing the workers
Pay the trainers more
Fix the point of sale system, distribute clients evenly
Stop deceiving clients that they need more sessions
END COLD CALLS!

Other Employee Reviews for 24 Hour Fitness

  1. Helpful (1)

    "OKay start, possible career potential if you have the passion for fitness, if not then pursue a more professional career"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Health Club Manager in Houston, TX
    Former Employee - Health Club Manager in Houston, TX
    Disapproves of CEO

    Pros

    free membership worldwide
    operation hours
    many locations in the area and all convenient
    great co workers...always were fun
    pay is better here, compared to la fitness, which i was also employed as well.
    guests were able to start their membership without a down payment...la fitness requires a $60 minimum down payment for memberships.
    alot of incentives and staff was rewarded for good jobs done, unlike la fitness
    many professionals were able to make a supplemental income with 24 hour fitness as a 2nd job full or part time.
    good music played and the variety of satellite radio categories to choose from.
    catering more towards younger generation
    diversity of management (men and women) unlike la fitness.
    compensation and bonus structure as a general manager
    paid holidays and vacation
    weekends off
    fun atmosphere to work in
    i loved my staff and still miss working with them to this day!
    we had good bonds and relationships with staff and also had fun outside of work as well.
    learn alot and grew fast in this industry that i did not pick up so quick in the more corporate world.

    Cons

    pay for sales counselors and sales managers need to be increased for the hard work involved..(the path that i came from).
    pay structure doesn't need to constant change
    people can buy memberships online without walking in a club and it takes away commissions from the sales staff.
    commissions are split in half if you sell a web-match which is basically a online special for memberships and training.
    commissions are also split in half through pay periods if you dont get the total deposit of the membership that day its sold. you have to wait the next pay period to recieve the other half of what you earned as a sales staff.
    you have to work closeout days whether you are scheduled off or not.
    you are not paid for prospecting outside the workplace
    job was less stressful as a general manager compared to la fitness. selling was not required as a gm with 24 hour fitness. i would easily pass walk ins to sales staff for them to make money versus la fitness where the gm has to sell and only they get walk ins..no sales staff at la fitness is allowed to take walk ins.
    we had an up system in place for sales counselors, which was a 50% successful rate.
    dirty gyms
    old and worn out equipped still in use from golds and worlds gyms here back in the 80s and early 90s..
    alot of things changed for the worst after founder mark mastrov retire and carl liebert took over as president of the corporaation which led to higher turnover rate.
    members have to pay more money to upgrade to a location that has more to offer.
    too cheap to have janitors work all day and night to keep gyms clean
    no hand sanitizing stations available in gyms
    have your gms properly train your front desk staff. when i was promoted gm i went to another club from where i started and had to retrain my staff based on the lack of training they received from the last gm and had to deal with alot of unnecessary concerns from members in regards to former gm overlooking and ignoring issues.
    alot of gms take their position for granted and lack responsibilites for the job such as returning phone calls working on member accounts, being present and prompted for interviews and inspecting their clubs.
    alot of hours play in my role as a gm and were too demanding when it came to me pursuing my college education..a hard decision to make but i chose to leave because i wanted to finish my bachelors degree in a career i had more interest in. during that time we went through new district managers and i was no longer able to set my schedule around college so i was forced to work a shift that interfered with college and as a result i dropped classes and delayed my graduation. to make a long story short i had to sacrifice the good paying job and follow my heart to finish college. i made more money there than ever in my life during the time but there were times i felt unhappy with work and the chance to advance into a dstr mgr overseeing multi locations because slim to none. it was a breakthrough in my work history where i made more than 70k a yr not included incentives and bonuses, but alot of sacrifices were made for that.
    i am done with college now but the only way i would decide to go back would be into area/regional management. in most cases, general managers did most of their work and were paid almost 50% less.
    cancellation and billing issues of members still being charged or double charged, which is corporate's fault, but the gms' and front desk staff take the hit for it.
    this type of work is not for everyone but its fun and can be rewarding and challenging.
    turnover rate needs to be decreased alot...much of that is do to compensation.

    Advice to Management

    stop changing pay structure so much and pay your selling staff better since they are the bread and butter of the company. treat your managers will respect, instead of using profane language on conference calls because of a bad weekend. we all have good and bad times, but profanity doesnt help the situation, and its very unprofessional coming from a person in upper management such as a district manager or regional vice president. members should be able to use any location regardless of how much money they pay every month. should not be so money hungry and greedy.
    take care of your gyms and dont wait 10-20 yrs to do gym makeovers. have janitors on clock all day and night. instead 2 rotating in the day or night..too much traffic comes in the gyms for it to only be cleaned once a day!!! make closeouts more fun and give people a reason to look forward to it

    hire managers who are in the industry to make a difference instead of running off the good ones and glorifying the ones in it for the money and careless about their staff or members.


  2. Helpful (1)

    "they pay you as LOW as possible and sales works around 10-12hrs/day 5-6 days a week"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    free gym membership
    easy going,

    Cons

    low pay
    commission: no residuals
    always work weekends
    front desk shift can start as early as 6 am and as late as 11 pm
    sales: SUPER cut throat

    Advice to Management

    haha try promoting qualified people!

There are newer employer reviews for 24 Hour Fitness
There are newer employer reviews for 24 Hour Fitness

See Most Recent

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