24 Hour Fitness - Have worked here for over 20 years as a Group X Instructor; love what I do and the connection to membersl | Glassdoor
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Helpful (1)

"Have worked here for over 20 years as a Group X Instructor; love what I do and the connection to membersl"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Group Exercise Instructor in Sacramento, CA
Current Employee - Group Exercise Instructor in Sacramento, CA
Recommends
Neutral Outlook
No opinion of CEO

I have been working at 24 Hour Fitness part-time (More than 10 years)

Pros

I love teaching and the impact I have with members. Their enthusiasm motivates me to continue teaching.

Cons

Lack of management training. I know that they intend well, but the impact does not always have the desired outcome. Communication can be challenging. Our Group X Manager is in another state and I imagine has over 300 direct reports. She tries her best to keep us informed and engaged. It would also be nice to actually meet her/talk with her, but given the scope of responsibility and geography it may never happen. In my 20 years, I've received three increases and have been reviewed twice. There is no established performance/merit program. For years, I've been telling 24HF via the employee surveys and with management that we were being paid wrong as GX Instructors. I even let them know the potential risk of a class action lawsuit due to it. No one ever followed or no action taken, until....guess what? A class action lawsuit was filed and millions had to be paid out.

Advice to Management

Provide training for your management team. They don't know what they don't know. Provide a formal program for performance and merit. I can pretty much guarantee that a majority of the GX Instructors aren't doing this for the money, we do it because we enjoy it; would be nice to get recognized and rewarded for it.

Improve communicatioi skills. We get monthly newsletters and they mean well, but the accolades, appreciate what you do, thank you don't really seem genuine if management has never met us, seen what we do or reviewed our performance.

HR needs to be more responsive. I and many other employees have little to no follow-up. As an example, when lifeguard training was required for CA instructors, many instructors had questions to HR and GX communications. Some folks NEVER heard back, some took weeks/months to hear back about their questions. On the flip side, GX communications made it seem like scheduling a session so soon was really helpful. It may have been to a few, but to many it stressed them out. We lost some good instructors because if it. If communication was presented by validating to all the instructors that this is a new requirement that it sounds challenging to do and balancing that with what is actually required would have been best. Also, getting back to employees timely with their questions and concerns would have been very helpful. In addition, when the training was done in the gyms, some location management was not receptive to having it done in their location. Rather than being welcoming and accommodating, they made it seem like such an inconvenience. Do they not understand that this is to benefit the club and the members???

Laslty, just my observations outside of the GX world, I've seen inappropriate behavior by leadership in the gyms; including hitting on members (asking one time and getting "not interested" is okay; continuing to ask is harassment); PT's are burning sessions without members knowing to pad their paychecks. Does anyone in corporate or the supposed third-party ethics company look into these??? Unfortunate situations....

Other Employee Reviews for 24 Hour Fitness

  1. Helpful (1)

    "My Time at 24"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MEMBERSHIP COUNSELOR
    Former Employee - MEMBERSHIP COUNSELOR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at 24 Hour Fitness part-time (Less than a year)

    Pros

    Free gym membership, that's it.

    Cons

    24 HF espouses great values on their website and in their orientation videos, but the actual culture is much different and can vary greatly by gym. Management is lacking, and generally has no idea what they are doing. Promotions come from within, are political, and are based mostly on who you know. Sales is incredibly high pressure and super pushy, often leading customers to turn away. Equipment takes too long to get fixed, and it leaves customers unhappy. Horror story time.... I was physically assaulted by a member of the gym, and when I told the SM what happened, the situation was laughed off and nothing was done to find the person who had assaulted me.

    Advice to Management

    Implement trainings to ensure that the people in management positions actually know how to do their jobs. Don't laugh off serious issues that should have been taken further!


  2. "Master Trainer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Master Trainer in Portland, OR
    Current Employee - Master Trainer in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at 24 Hour Fitness part-time (More than a year)

    Pros

    The hours are flexible, which is nice.

    Cons

    Management cares about money, and only money. Trainers are not compensated well. Work your butt off and live paycheck to paycheck so that management can earn a bonus because you hit team sales goals, but you see none of this reward. Trainers are only rewarded for their ability to sell, management couldn't care less about your training ability.

    Advice to Management

    Care about something other than your bottom line. If you don't bother to even know your employees, they will not stick around.


There are newer employer reviews for 24 Hour Fitness
There are newer employer reviews for 24 Hour Fitness

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