ACS (Actividades de construccion y Servicios) - Felt like a slave | Glassdoor
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There are newer employer reviews for ACS (Actividades de construccion y Servicios)

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"Felt like a slave"

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  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Elgibility Specialist in Marion, IN
Former Employee - Elgibility Specialist in Marion, IN
Doesn't Recommend
Disapproves of CEO

Pros

The hourly pay at ACS is very high for the area and type of work (customer service) . The other women I worked with were for the most part friendly and not back stabbers. I enjoyed the their comaradie, and helpfulness to share information.

Cons

My main complaint is the way employees were treated. I was forced into a new area with little to no training. I felt so imcompetent and had to call over help for every call, putting client on hold for long periods of time. While was expected to keep time of calls down. No one asked me if I WOULD take the position, I was FORCED to, after learning all I could to do the job I was hired for for 3 months. I did not feel appreciated for the effort put in. My first evaluation of my performance was "failure", which really crushed me, after trying so hard to do a good job. I was basically marked down for 1 little thing I didn't say. They expect you to go by a script to answer questions when half the questions aren't IN the script! And the search capibilities of the script is non-existant. You are timed at breaks strickly and pay cut if you go over break or lunch time. This felt like inhuman treatment. Sometimes ya gotta take a potty break and want to get a cup of joe and decompress on your break but the timing is so strict- I have worked for small companies before this and was treated like a person, not a thing. Their benefits are non-exhistant and not even offered until after 90 days. I didn't need their health insurance thank goodness but feel sorry for all those who do. Only the pay is good and its not worth it when you feel like this about your job.

Advice to Management

Treat people like people, not machines. ASK if they are willing to take a new position. TRAIN them for the new position if they take it. Worry about the customer/client more and less about TIME used to help the person. Again Treat people like PEOPLE.

Other Employee Reviews for ACS (Actividades de construccion y Servicios)

  1. "Not Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Memphis, TN
    Former Employee - Senior Customer Service Representative in Memphis, TN
    Doesn't Recommend
    No opinion of CEO

    Pros

    The benefits were great, they did allow parents time off to attend their childrens school functions the health insurance was expensive but very good.

    Cons

    In order to advance within the company it would be best to move to a larger location with more people and more opportunities. Memphis was a small operation and there was no room for growth unless you left and went to another state.

    Advice to Management

    In some of the smaller locations, I think that senior mangement needs to pay more attention and visit some of these locations.


  2. "n/a"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trainer in Cary, NC
    Current Employee - Trainer in Cary, NC
    No opinion of CEO

    Pros

    Great place for college graduates to begin employment, potential for career building skills and a good work ethic. The company itself does offer some opportunity for advancement but limited and you can be capped with options if not a part of clicks certain circles of networking.

    Cons

    Promotions are not fairly approved or allocated. Good people can get stuck and overlooked when performing greatly and poor performers are promoted for failure.

    Advice to Management

    It would be most beneficial to review the promotion trends of employees and have workshops and training classes in place to educate the managment personnel. Many of the actions are unjust and bias in terms of why people are promoted versus one that are not. Maybe a charted career path to show how one can successfully complete one thing in route to promotional opportunities.

There are newer employer reviews for ACS (Actividades de construccion y Servicios)
There are newer employer reviews for ACS (Actividades de construccion y Servicios)

See Most Recent

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