ACS International - Decent company to work for depending on the client. | Glassdoor
There are newer employer reviews for ACS International
There are newer employer reviews for ACS International

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"Decent company to work for depending on the client."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Care Agent in Bartlett, TN
Former Employee - Customer Care Agent in Bartlett, TN
No opinion of CEO

Pros

Very well schooled team coaches, supervisors, and managers

Cons

Handcuffed by client (Brother International) unrealistic expectations. pay is decent if you obtain bonuses.

Advice to Management

Worked within the system to improve clients flawed system.

Other Employee Reviews for ACS International

  1. "It was a traumatic experience that I wouldn't wish on my worst enemy!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Agent in Portland, OR
    Former Employee - Customer Care Agent in Portland, OR
    Doesn't Recommend
    No opinion of CEO

    Pros

    Quick interview procedure, adequate training program, fairly up-to-date equipment, satisfactory work environment.

    Cons

    Lied about job during interview: never said it was 8 hours of handling complaints every day!

    Advice to Management

    Train us to upsell after listening to 15 minutes of customer complaining. They don't want to buy when they're angry!


  2. "Busy...complicated...backwards"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruiter in San Antonio, TX
    Former Employee - Recruiter in San Antonio, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    Pay is good, large company, name recognition

    Cons

    Company is too big, employees are just a number, HR is all outsourced

    Advice to Management

    Keep jobs in America, provide the ability for managers to make decisions without all the run around.


There are newer employer reviews for ACS International
There are newer employer reviews for ACS International

See Most Recent

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