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Advanced Call Center Technologies

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Advanced Call Center Technologies

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Employee Review

  1. 5.0
    Former Employee, less than 1 year

    I lasted 4 hours

    Mar 22, 2023 - Customer Care Representative in Johnson City, TN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The pay is good. At $17.00 an hour for easy work is not bad.

    Cons

    *Not a professional environment *They were not ready to train us. They shoved us all into the front entrance (about 30) to hand out our 2 forms of ID for our i9's. This was redicilous and created a circus. *We didn't even get to our classroom till after 9am even though our class started at 8am and they told us to show up early. *Once there we saw how unprepared they were. We didn't have logins, we didn't have a plan, and we were not training only sitting. *The dress code was confusing. One said business casual and the other said casual. There were people dressed like dock workers, office employees, and 12 year olds at their first day of 8th grade. This did not scream professional. *They made a point to tell us they would serve lunch on the first day. I went off a special diet to eat with my peers as I thought it would be sociable. They brought in pizza in boxes told us 2 slices each, no plates, no napkins and no drinks. I would have happily fed myself. I've seen pizza parties in Kindergarten more organized. *The parking is a nightmare and you can't quite understand why this place is hybrid when there is not any room for anyone there. *They says you get benefits day one. No they mean sign up for them they start in 90 days. I didn't really care but I could see there that there were confused people. *

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  1. 5.0
    Current Employee, less than 1 year

    Pretty good so far

    May 13, 2023 - Call Center Representative in Johnson City, TN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work from home, good communication, good benefits and paid training

    Cons

    Nothing bad of note yet

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  2. 4.0
    Former Employee, less than 1 year

    Wonderful Entry Level Jobs

    May 22, 2023 - Customer Service Representative in North Logan, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Fun company events - Excellent benefits and insurance -PTO -Diverse teams - Different programs and companies to work for

    Cons

    -Pay wasn't that great back when I started out -No overtime -Ridiculous point system- if you were late for even 1 or 3 minutes it adds up fast enough to get you introuble - Not me, but fired good hardworking people for stupid reasons while keeping slackers

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