ADP - Dealer Services - In Transition | Glassdoor
There are newer employer reviews for ADP
There are newer employer reviews for ADP

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Helpful (4)

"Dealer Services - In Transition"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Portland, OR
Current Employee - Anonymous Employee in Portland, OR
Doesn't Recommend
Negative Outlook
No opinion of CEO

I have been working at ADP full-time (More than 5 years)

Pros

good pay, flexible schedule, until recently very stable

Cons

Poor communication from DS executives. Low morale, low loyalty. Fewer advancement opportunities, silo mentality continues, increasing office politics

Advice to Management

My advice to Dealer Service management is this: Our customers are finicky, and any rapid change to how we deliver products and services will lead them to one of a myriad of our "ankle biting" competitors. I work between the Portland and Chicago offices and am already hearing of customer concern. Many at ADP, including myself, are concerned this recent reorganization will cost us the market share we've worked hard to build over the years. New executive management members didn't understand DS organization and our customers before making these changes in the name of agile. Morale is low, so is loyalty. Product experts with deep customer relationships are now gone. Groups that spanned and reduced silos are now gone. Anyone other than software developers are feeling peripheral, and less important now. It's hard to give your all to a company that doesn't appear to value your contributions. This all needs to be corrected, or I fear for the future of ADP DS.

Other Employee Reviews for ADP

  1. "Time to get lost in the numbers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Allentown, PA
    Former Employee - Inside Sales Representative in Allentown, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ADP full-time (More than a year)

    Pros

    Great training. Good basic 9-5 hours and benefits and 401k are good.

    Cons

    Salary is very low. Get stuck in the wrong business unit and you'll be working to get out of a commission hole pretty soon after. A complete rat race to find the right person. Poor teamwork between sales reps.

    Advice to Management

    reward everyone for working together. Look at the market when setting your salaries. Let people work from home at least 50% of the time if all they're doing is sitting at a desk.


  2. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Sales Manager in Cleveland, OH
    Former Employee - District Sales Manager in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ADP full-time (More than 3 years)

    Pros

    Great product and energy and a great support team to help you learn the job

    Cons

    none to share from my experience


There are newer employer reviews for ADP
There are newer employer reviews for ADP

See Most Recent

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