ADT Security Services - Screw The Customers...Wheres my bonus?? | Glassdoor
There are newer employer reviews for ADT Security Services
There are newer employer reviews for ADT Security Services

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Helpful (3)

"Screw The Customers...Wheres my bonus??"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Technician in Fort Washington, PA
Current Employee - Technician in Fort Washington, PA
Recommends
Neutral Outlook
No opinion of CEO

I have been working at ADT Security Services full-time (More than 8 years)

Pros

good benefits, 401k matched by company, no complaints.

Cons

No paid sick time until 5 years on the job. if your sick you have to use vacation time. Management has no clue. National dispatch is a joke. non supportive managers on solving customer issues. Too many bean counters worried about decimals and reports instead of satisfying customers. 45% of the company's business are installed by dealers with no oversight and could care less about a quality install in which theyre only responsible for 30 days anyway.

Advice to Management

Listen to the techs. they have far better insight on what the customers want. Stop being so bonus driven and install quality systems with properly trained techs.

Other Employee Reviews for ADT Security Services

  1. Helpful (3)

    "It was a great opportunity but the pay scale was not worth the amount of work involved"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Residential Sales Representative in Fremont, CA
    Current Employee - Residential Sales Representative in Fremont, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (Less than a year)

    Pros

    You had a lot of flexibility with your schedule. You kinda were your own boss (kinda). My team was a great team of sales people that were really a honest group of people. We were also ADT corporate not dealers.

    Cons

    pay (commission only), your pay was effected by things you had no control over (i.e. you sold it, but install team messed up something, the paycheck that was effected was yours not the installer).

    Advice to Management

    Help improve the pay scale, and set reasonable expectations


  2. Helpful (4)

    "IT staff great, Management lacks a lot to be desired,"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telecom Engineer in Jacksonville, FL
    Former Employee - Telecom Engineer in Jacksonville, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (More than 8 years)

    Pros

    Great Co-worker relationships. Exciting projects, Pay was good
    When they dumped Sick Sigma that was a great day!!!

    Cons

    IT Management more worried about EEO points and Diversity than getting any real work done.
    went through 6 regimes in IT while I was there. 6 Directors were fired point blank and the CIO was moved to a non-essential position till he landed work elsewhere.

There are newer employer reviews for ADT Security Services
There are newer employer reviews for ADT Security Services

See Most Recent

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