ADT Security Services - Takes a special type of person to work in sales at ADT | Glassdoor
There are newer employer reviews for ADT Security Services
There are newer employer reviews for ADT Security Services

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Helpful (1)

"Takes a special type of person to work in sales at ADT"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Residential Resale Representative in West Chicago, IL
Former Employee - Residential Resale Representative in West Chicago, IL
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at ADT Security Services full-time (Less than a year)

Pros

*Ipad provided, phone allowance, car allowance
*"model sales call" can help you in general professionally
*Stable company controls the market

Cons

*Terrible leads when cold calling(100 calls expected daily) potential customers where either already customers, angry about previous service, or WRONG NUMBER. Out of 100 calls you might get 2 appointments and 1 of those was either a no show or a cancel.
*Management does not care that leads are poor they just want you to call, no attempts made to improve the quality of leads
*Lots of driving- 30-50 miles for one appointment was normal
*Lots of cancelled appointments that were not discovered until you are sitting in front of the customers home.
*Multiple software systems(3-4) to navigate prior to sales calls
*50-100 cold call door knocks expected daily
*After first 3 months 100% commission
*Outside of the 1 week corporate training, training by manager is spotty at best. To be honest it depends on the manager.
*VERY HIGH TURNOVER

Other Employee Reviews for ADT Security Services

  1. "It was good for a while"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Rochester, NY
    Former Employee - Team Lead in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (More than 3 years)

    Pros

    As a new stand alone company ADT CEO has promised to turn the company around.

    Cons

    ADT's management is constantly looking for ways to get more from their employees and technology, without compensating more. In some instances it cost the employees money. Consider an initiative to automate some calls that normally would have been handled by a live person. This was great, a lower work load, but more people being written up for missing their stats. They can't help that there is no call or alarm for them to handle for 5 or more minutes between calls / alarms.. Management would make changes, but never adjust the expectations of the employees. This has caused some their jobs and others who are still there have lost their performance bonus.

    Advice to Management

    Listen to your front end managers, the ones working with the staff that handles your customer calls.


  2. "If motivated, pays well. But with lots of frustration"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Residential Sales Representative in Oak Brook, IL
    Current Employee - Residential Sales Representative in Oak Brook, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than a year)

    Pros

    As long as you're fulfilling your quota, you are free to enjoy life as well as work throughout the week. You need to know how to sell well to enjoy stressless benefits like that.

    Cons

    Certain management is unhelpful and behind the times. Any change in procedure is not adapted swiftly and when done so, is often forgotten after a short time period. Inter-department collaboration on mutually beneficial operations procedure is nonexistent.

    Advice to Management

    Adapt creative ideas to fix our problems! Encourage and work with employees who need help at first, don't just throw them out there and hope!

There are newer employer reviews for ADT Security Services
There are newer employer reviews for ADT Security Services

See Most Recent

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