ADT Security Services - It was good for a while | Glassdoor
There are newer employer reviews for ADT Security Services
There are newer employer reviews for ADT Security Services

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"It was good for a while"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Team Lead in Rochester, NY
Former Employee - Team Lead in Rochester, NY
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at ADT Security Services full-time (More than 3 years)

Pros

As a new stand alone company ADT CEO has promised to turn the company around.

Cons

ADT's management is constantly looking for ways to get more from their employees and technology, without compensating more. In some instances it cost the employees money. Consider an initiative to automate some calls that normally would have been handled by a live person. This was great, a lower work load, but more people being written up for missing their stats. They can't help that there is no call or alarm for them to handle for 5 or more minutes between calls / alarms.. Management would make changes, but never adjust the expectations of the employees. This has caused some their jobs and others who are still there have lost their performance bonus.

Advice to Management

Listen to your front end managers, the ones working with the staff that handles your customer calls.

Other Employee Reviews for ADT Security Services

  1. "If motivated, pays well. But with lots of frustration"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Residential Sales Representative in Oak Brook, IL
    Current Employee - Residential Sales Representative in Oak Brook, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than a year)

    Pros

    As long as you're fulfilling your quota, you are free to enjoy life as well as work throughout the week. You need to know how to sell well to enjoy stressless benefits like that.

    Cons

    Certain management is unhelpful and behind the times. Any change in procedure is not adapted swiftly and when done so, is often forgotten after a short time period. Inter-department collaboration on mutually beneficial operations procedure is nonexistent.

    Advice to Management

    Adapt creative ideas to fix our problems! Encourage and work with employees who need help at first, don't just throw them out there and hope!


  2. "I have enjoyed ADT and the people and products."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - OUTSIDE SALES in San Diego, CA
    Current Employee - OUTSIDE SALES in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (More than a year)

    Pros

    Great sales support, selling a needed product, great coworkers. benefits okay.

    Cons

    employee treadmill. Sales people come and go quickly. Only the strong survive. Installation issues. constant supervision for outside sales.

    Advice to Management

    improve customer service and installation.


There are newer employer reviews for ADT Security Services
There are newer employer reviews for ADT Security Services

See Most Recent

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