ADT Security Services - Nice place to start carrer | Glassdoor
There are newer employer reviews for ADT Security Services
There are newer employer reviews for ADT Security Services

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Helpful (1)

"Nice place to start carrer"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Tech Support in Rochester, NY
Former Employee - Tech Support in Rochester, NY
Recommends
Neutral Outlook
No opinion of CEO

I worked at ADT Security Services full-time (More than a year)

Pros

Company did well at keeping morale up during busy times.
Decent health benefits. Also good stock options.

Cons

Had to stare at cubicle 8 to 10 hours a days. Long time on the phones(but that was the job).

Advice to Management

Work in aiding the people that want to advance.

Other Employee Reviews for ADT Security Services

  1. Helpful (2)

    "Not a customer obsessed job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Processor I Contract Services Order Entry in Jacksonville, FL
    Current Employee - Processor I Contract Services Order Entry in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ADT Security Services full-time (More than 5 years)

    Pros

    benefits, overtime, steady job, people you work with are nice

    Cons

    There is to much favoritism in the company. Promotions are given to people based on a popularity contest or because they want them out of the center. Company is not customer obsessed. Managers do not want to leave their desks to help with questions or talk to sales reps who are upset with the treatment they are receiving from agents on the floor. Little training and with a new system being used this is needed more than ever.

    Advice to Management

    Spend less time micro managing and more time in training. Nail down policies. Every manager has a different answer to the same question. Spend more time in discipline with agents that are acting inappropriately. Actually enforce some of the policies such as dress code.


  2. Helpful (2)

    "Sales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Minneapolis, MN
    Current Employee - Sales Representative in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than a year)

    Pros

    High risk equals high reward. The pay is really nice if the installation crew and your manager allow this.

    Cons

    It is a negative incentive business without established territories. Basically it is a cut-throat job without any team members on your side.

    Advice to Management

    Allow for representatives to survive past 3 months and accept mistakes. Instead of spending all your time training focus on employee retention.

There are newer employer reviews for ADT Security Services
There are newer employer reviews for ADT Security Services

See Most Recent

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