ADT Security Services - Insufficient Training Process | Glassdoor
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There are newer employer reviews for ADT Security Services

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"Insufficient Training Process"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Installation Technician in Chicago, IL
Former Employee - Installation Technician in Chicago, IL
Recommends
Positive Outlook
No opinion of CEO

I worked at ADT Security Services full-time

Pros

Good pay for unionized technicians

Cons

Training procedures and duration could be better. Offered minimal class room instruction and learned more about online phone gaming than the actual job from the trainer. It is difficult to learn how to set up codes by watching another person. In the beginning of the job it would have been more beneficial to observe less and do more.

Advice to Management

Experience do not equate to a Great Trainer. Management need to realize the importance of selecting the appropriate trainer and possibly rotate on a regular basis for a well rounded trainee.

Other Employee Reviews for ADT Security Services

  1. "Administrator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Installer Technician in Houston, TX
    Current Employee - Installer Technician in Houston, TX
    Recommends
    Approves of CEO

    I have been working at ADT Security Services full-time (More than 5 years)

    Pros

    Customer service, safety and security of their employees are key factors

    Cons

    100 % commission in the sales dept. Need to have a base salary with a draw would be a better fit.


  2. "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Emergency Dispatch Operator in Knoxville, TN
    Former Employee - Emergency Dispatch Operator in Knoxville, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at ADT Security Services full-time (Less than a year)

    Pros

    Ability to really affect someones safety.

    Cons

    A lot of faulty alarm signal and customer error calls.


There are newer employer reviews for ADT Security Services
There are newer employer reviews for ADT Security Services

See Most Recent

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