AECOM - Overall good experience except for very poor COBRA administration. | Glassdoor
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There are newer employer reviews for AECOM

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Helpful (3)

"Overall good experience except for very poor COBRA administration."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Honolulu, HI
Current Employee - Anonymous Employee in Honolulu, HI
No opinion of CEO

Pros

I have experienced challenging engagements and. opportunities to propose and execute innovative solutions to complex projects. I am trusted to manage my time appropriately.

Cons

The handling of COBRA benefits for my ex-spouse has been very disappointing. Why in the world would AECOM or ADP send the COBRA election information to the employee instead of directly to the person who needs to elect COBRA coverage? What would happen if this was a contentious situation and I decided not to pass it on? Some team in the Benefits department in Houston did not notify ADP of a change of address resulting in a 1-1/2 month delay in receipt of the initial forms when there is a 2 month limit for electing COBRA coverage. ADP outsources its 800 calls to India. The people answering the phone read from a script and try to dismiss the caller if the request is outside of the script. It is up to the caller to persist and request to be transferred. ADP appears not to communicate some key information among its various departments because contradictory letters have been generated. A recent conversation with ADP confirmed that ADP is struggling to decide which plans are available.

Advice to Management

Take responsibility for prompt and accurate COBRA administration. Monitor AECOM's benefit administration team on a regular basis to ensure timely action. Ask for feedback from COBRA participants and take corrective action promptly.

Other Employee Reviews for AECOM

  1. "Bad experience so far due to poor leadership.....but integration of many legacy companies is no easy task."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer
    Current Employee - Engineer
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Talented staff.
    Great opportunities for exciting projects worldwide.

    Cons

    Huge disconnect between regional management responsible for bottom line performance and senior management responsible for top line growth.

    Advice to Management

    Profit is important, but balance long term sustainable practices with short term Wall Street expectations. Long term vision is lacking.


  2. "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    No opinion of CEO

    Pros

    Opportunities to work in several fields, opportunity for advancement, work/life balance. Flexibility to work over time and in some cases, work from home occasionally.

    Cons

    Changes in line management happen often. Also, as with any consulting firm, you always have to be on top off the work you have coming in so that you can remain billable. But managers are very helpful finding staff work when needed.

There are newer employer reviews for AECOM
There are newer employer reviews for AECOM

See Most Recent

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