AICPA - Good stepping stone, but unreasonable expectations force most out | Glassdoor
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There are newer employer reviews for AICPA

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Helpful (2)

"Good stepping stone, but unreasonable expectations force most out"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Member Service Specialist II in Durham, NC
Current Employee - Member Service Specialist II in Durham, NC
Doesn't Recommend
Positive Outlook
No opinion of CEO

I have been working at AICPA full-time (More than a year)

Pros

The customer service department genuinely strives to deliver a great experience to their customers and the compensation and benefits are above and beyond for a call center. Management strives to hire people who are resourceful, agreeable, and hard working. Management and colleagues are all fair and kind (no office drama here). Bonuses are offered in various different categories. There is a lot of promotion from within.

Cons

To deliver a positive experience, customer service reps are extremely micromanaged, and constantly scrutinized. Red tape and bureaucracy are thick in order to catch mistakes.

There is a back breaking obedience to service measurements.

I believe the biggest complaint is that it is extremely frustrating to work hard, deliver a great experience to customers, but be constantly criticized.

Finally, the knowledge an employee is responsible for being aware of, can at times feel crushing.

Advice to Management

There has to be more leniency in the way customer service reps are held accountable.

Other Employee Reviews for AICPA

  1. Helpful (5)

    "Terrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Durham, NC
    Current Employee - Anonymous Employee in Durham, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AICPA full-time (More than 5 years)

    Pros

    Good benefits but health insurance is expensive and depends on how much you make.

    Cons

    Very political environment. If you do not have a job you can look for a parking place here. Do not quit your current job to go to AICPA. You will be sorry. You are judged not on your work performance but on your looks etc. Open communication is not tolerated and HR is run by a bunch of fools.

    Advice to Management

    No advice since the culture will not change.


  2. "No complaints"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - P Assistant in Durham, NC
    Former Employee - P Assistant in Durham, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AICPA part-time (Less than a year)

    Pros

    I really liked the work environment of this place, overall it had a pretty good atmosphere. I was apart of a small, yet great work team/department. The workload could be intense during certain times of the year, but i'm the type that likes to be kept busy. There was also potential to move up within the department as well as transfer within the company before looking to outsiders.

    Cons

    none that comes to mind

There are newer employer reviews for AICPA
There are newer employer reviews for AICPA

See Most Recent

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