AIG - Technical Analyst in Fort Worth Office | Glassdoor
There are newer employer reviews for AIG
There are newer employer reviews for AIG

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Helpful (1)

"Technical Analyst in Fort Worth Office"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Technical Consultant in Fort Worth, TX
Former Employee - Technical Consultant in Fort Worth, TX
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at AIG full-time (Less than a year)

Pros

The managers were nice and willing to work with agents with anything they might need. The break rooms were nice and moderately stocked. The pay is good and the hours aren't bad. Never had to work a weekend.

Cons

They were slowly letting go all of their temporary employees under the guise of "they weren't the right fit" even though all of the reviews about the agents were on par. As the numbers in the U.S. support desk dwindled the numbers in Malaysia (Kuala Lampur) grew. As the numbers overseas grew the comments from the english speaking employees that were being supported grew very negative. More time was wasted on trying to get through the language barrier than fixing the issue.

Advice to Management

I get that hiring people overseas is infinitely cheaper, but that also makes the quality of support that your employees get go down the toilet.

Other Employee Reviews for AIG

  1. "Account Executive"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Provided Leads and health coverage

    Cons

    Call Center and very tough to bonus

    Advice to Management

    Restructure bonus plan


  2. Helpful (1)

    "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in Houston, TX
    Former Employee - Executive Assistant in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AIG full-time (Less than a year)

    Pros

    Great campus. Good benefits and vacation policy. Very professional and corporate work environment. Free parking at Houston campus. Very intelligent and talented workforce.

    Cons

    Commute - the campus is located on Allen Parkway and has limited connectivity by metro bus.
    The HR department is manned by space cadets for the most part, full of contractors and interns who lack clarity of thought and have no authority to share information with candidates. The exit interview was a farce, they only wrote my employee number on a perforated notepad with comments saying keys returned, blackberry returned with charger. No questions asked, none answered.

There are newer employer reviews for AIG
There are newer employer reviews for AIG

See Most Recent

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