AIG - High call volume, Mandatory Overtime, Free Lunch, Good Benefits | Glassdoor
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There are newer employer reviews for AIG

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Helpful (2)

"High call volume, Mandatory Overtime, Free Lunch, Good Benefits"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative
Current Employee - Customer Service Representative
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at AIG full-time (More than 3 years)

Pros

Benefits are some of the best in terms of health insurance options compared to other employers in the area.

Cons

Call Center environment in which you will be required to sit at a desk for long periods of time. You are prescheduled in the computer system. If a customer call goes long into your break time, the schedule goes against you in terms of your numbers if you take a break outside of your scheduled break time. If you care about your rating, then you end up foregoing your break time. You could end up sitting at your desk most of the 8 hours. Your rating affects your schedule which changes every three months. If you do not have a good rating, you will work the poor shifts. Mandatory overtime occurs often, along with 20 minute lunches only. When this happens, your lunch is provided for by good restaurants in the area. If you are ok with practically never leaving your desk, then you will be fine in this position. Raises are slim. Pay is lower than average.

Advice to Management

No advice.

Other Employee Reviews for AIG

  1. Helpful (2)

    "Huge organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Jersey City, NJ
    Former Employee - Manager in Jersey City, NJ

    I worked at AIG full-time (More than 3 years)

    Pros

    1. Rich domain experience
    2. Opportunity to test your skills working in large and disorganized teams

    Cons

    Lot of IT work is outsourced to different vendors. It is really tough to coordinate with multiple vendors.

    Advice to Management

    Develop in-house talent


  2. "Very Good"

    StarStarStarStarStar
    Current Employee - Claims in Schaumburg, IL
    Current Employee - Claims in Schaumburg, IL

    I have been working at AIG full-time (More than 8 years)

    Pros

    Interesting customers and a great product

    Cons

    Recent structural changes and office casings changed the environment overnight

There are newer employer reviews for AIG
There are newer employer reviews for AIG

See Most Recent

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