AIG - High call volume, Mandatory Overtime, Free Lunch, Good Benefits | Glassdoor
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There are newer employer reviews for AIG

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Helpful (2)

"High call volume, Mandatory Overtime, Free Lunch, Good Benefits"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative
Current Employee - Customer Service Representative
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at AIG full-time (More than 3 years)

Pros

Benefits are some of the best in terms of health insurance options compared to other employers in the area.

Cons

Call Center environment in which you will be required to sit at a desk for long periods of time. You are prescheduled in the computer system. If a customer call goes long into your break time, the schedule goes against you in terms of your numbers if you take a break outside of your scheduled break time. If you care about your rating, then you end up foregoing your break time. You could end up sitting at your desk most of the 8 hours. Your rating affects your schedule which changes every three months. If you do not have a good rating, you will work the poor shifts. Mandatory overtime occurs often, along with 20 minute lunches only. When this happens, your lunch is provided for by good restaurants in the area. If you are ok with practically never leaving your desk, then you will be fine in this position. Raises are slim. Pay is lower than average.

Advice to Management

No advice.

Other Employee Reviews for AIG

  1. "Too Much Tenure = Stagnation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AIG full-time (More than 3 years)

    Pros

    Great benefits and that's about it.

    Cons

    Excessive tenure on the team results in entitlement, stagnation, and favoritism.
    Management bloviates too much and thus is not helpful to understanding their team, reduces productivity, and job satisfaction on the team.

    Advice to Management

    Provide more opportunities for employees to move into other roles in the company so that they learn other aspects of the business and thus keep things fresh, keeps, keeps management on theirs toes, and everyone engaged in their roles.


  2. "Great experience. Great people, and a fantastic culture."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AIG as an intern

    Pros

    Had ability to work with very smart people.
    Great work-life balance.
    Strong compensation package.

    Cons

    No cons, it was a fantastic experience.


There are newer employer reviews for AIG
There are newer employer reviews for AIG

See Most Recent

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