AKQA - Rampant mismanagement and lack of cohesive, strategic leadership | Glassdoor
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There are newer employer reviews for AKQA

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Helpful (7)

"Rampant mismanagement and lack of cohesive, strategic leadership"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Creative Developer in Washington, DC
Current Employee - Creative Developer in Washington, DC
Doesn't Recommend
Disapproves of CEO

Pros

Great location (if you like Georgetown)
Great creative reputation (although the DC office rides the coattails of San Francisco and London offices, who have much larger and more prestigious client portfolios)

Cons

Inexperienced project management and account coordination and client services teams, which means frequent communication breakdowns with clients and internally, resulting in wasted technical work, frustration.

The Creative team's output is often managed by the Account team, which means that the results can be awkward and less than inspiring--not up to the AKQA quality that the client expects.

The Tech team is often saddled with the burden of managing late breaking scope and requirements changes, when many of these could have been mitigated through better project management. As a result, the tech work experience can range from the mundane to the frustrating. Expect very little support from senior leadership (Tech Director, Account Directors, General Managers) to your concerns. The attitude is "suck it up and bear it".

Advice to Management

Hire better project managers to reduce wasted work effort. Clients are frustrated and so are internal team members. Account management is lacking in basic project coordination expertise, zeal, and direction.

Other Employee Reviews for AKQA

  1. Helpful (8)

    "Horribly mismanaged, with rampant incompetency at all levels of account management and an absent strategic focus."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Creative in Washington, DC
    Current Employee - Creative in Washington, DC
    Doesn't Recommend

    Pros

    Cool-looking office, location, a beer fridge, and a pool table.

    Cons

    But the above serve as distractions from the terrible work environment--a reason not many stay here for longer than a year. The company hires inexperienced account managers who also serve as project managers--many of these hires have never worked for a digital agency before, or have had any significant experience dealing with other agencies and clients. As a result, requirements are not accurately translated to Creative and Technical teams, project scopes constantly swing, budgets are stretched, client expectations and trust are frequently blown, and the guns turn on you.

    Nearly all company events are centered around alcohol. The atmosphere can be cliquey and suffocating.

    Hiring is completely reactive, instead of being strategic.

    Advice to Management

    Fix the glaring problems within the Account team. Hire competent project managers and product managers that have had a deep experience working with blue-chip clients in a digital agency environment. Allow the Creative team to take more of a leadership role in driving the ideas forward. Hire strategic planners with a proven record.


  2. Helpful (1)

    "Learned how to make digital stuff, not create good ideas."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior CopyWriter in New York, NY
    Former Employee - Senior CopyWriter in New York, NY
    No opinion of CEO

    Pros

    - great design
    - great digital production
    - great tech people

    Cons

    - poor strategy
    - terrible senior management

    Advice to Management

    Start using your strategy people and start making real briefs. Time to grow up.

There are newer employer reviews for AKQA
There are newer employer reviews for AKQA

See Most Recent

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