APAC Customer Services - Does not care if their members get the medication they need to live.( Express Scripts ) So cold to the elderly and poor. | Glassdoor
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Helpful (3)

"Does not care if their members get the medication they need to live.( Express Scripts ) So cold to the elderly and poor."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative- Inbound in Tucson, AZ
Current Employee - Customer Service Representative- Inbound in Tucson, AZ
Doesn't Recommend
Negative Outlook
No opinion of CEO

I have been working at APAC Customer Services full-time (More than a year)

Pros

Jobs there are easy to get, anyone can work there, No "GLORY" in being hired as they take anyone that has a pulse. Instead of a raise for work performed well, you get a candy bar, a cute paper animal cut out, or a "WOW" paper.---- That pays my bills---

Cons

RTL, Managers, Team leads, NO HELP with customer concerns, EVERYTHING falls on deaf ears. Automated system is complained about by all customers and of course nothing is done. Pharmacy cancels and voids orders constantly without calling members to tell them the meds are not being sent. They just wait for members to call back to ask where their medication are, and WE must try to explain .The reason most members call is to voice a complaint against Express Scripts. Very Stressful. All ESI and Apac cares about is their bottom line. They need to fix the problems starting with the pharmacy and work down, not the other way around. It's difficult to win back members after they have been treated so badly. Too many flaws, no one cares--- but everyone knows it needs changing.

Advice to Management

Listen to the Service Reps, they are the ones on the phone with your members. They have their hand on the pulse of your bottom line. Read, and acknowledge the notes we enter in the member profile. EASY FIX--- Just do it. I have worked @ ES (APAC) for over a year and my heart breaks for the members that don't get the service they deserve. I can't believe this company is still in business. I need a job where the company really cares about the people. Or is that simply a dream from days gone by.

Other Employee Reviews for APAC Customer Services

  1. Helpful (1)

    "Good opportunity for stable work at entry level"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Rockford, IL
    Former Employee - Manager in Rockford, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at APAC Customer Services full-time (More than 5 years)

    Pros

    Opportunities to advance within the company, a great place to work as entry level to the call center world. Business Casual dress, a variety of clients. A great company to reinforce or build a resume towards a future career. Job stability (as long as minimum job requirements are met, i.e. attendance). Fairly competitive pay, with decent benefits options.

    Cons

    Recruiting has a very low bar, bringing in people who are clearly not the proper fit for the environment. Poor workers are kept longer than they should leading to a toxic work environment. Much of the hiring is short notice, so they take what they can get.

    Advice to Management

    Review vetting process for new employees and promotions.


  2. "Lack of consistency or organization"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Coach in Tampa, FL
    Former Employee - Team Coach in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at APAC Customer Services full-time (More than 3 years)

    Pros

    Competitive pay, fast pace or advancement once first position is performed satisfactorily

    Cons

    Disorganized, Inconsistent, favoritism, lack of sufficient training,

    Advice to Management

    Get your act together and stop trying to roll out incentives or activities without making sure everything has been worked out, approved, purchased, etc. Knock off your favoritism and be consistent, if person A is fired for absenteeism, person B should be as well if their absenteeism is just as bad if not worse. Provide better training for management.

There are newer employer reviews for APAC Customer Services
There are newer employer reviews for APAC Customer Services

See Most Recent

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