ARRIS - Excellent place to work, but that's highly dependent on who your manager is. | Glassdoor

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There are newer employer reviews for ARRIS

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"Excellent place to work, but that's highly dependent on who your manager is."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Technical Support Engineer
Current Employee - Technical Support Engineer
Recommends
Positive Outlook

I have been working at ARRIS full-time (More than 5 years)

Pros

Good team. Great manager. The work is challenging, and not monotonous. Not everyone knows everything about the same customer issues you have to deal with, so working out technical issues is interesting.

Cons

Training quality for techs isn't good, if you don't have previous cable industry experience... and find someone who has both IT *and* cable industry experience is very difficult.

Advice to Management

Offer more training.

Other Employee Reviews for ARRIS

  1. "Positive experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Beaverton, OR
    Current Employee - Technical Support Engineer in Beaverton, OR
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ARRIS full-time (More than 5 years)

    Pros

    The compensation was good well within industry standards.
    Company is very understanding of work/life balance. A lot of very smart people in the Beaverton office.
    Layoffs were avoided whenever possible.
    The company would look to promote from within when a qualified internal candidate was found.

    Cons

    They are strictly suppliers to the cable TV industry so as the needs of the cable companies surge and wane they are vulnerable to the ups and downs of this one industry.

    Advice to Management

    Expand the business by selling to telcos like Verizon.


  2. Helpful (1)

    "The company is very unstable. Too many managers overseas and hard to communicate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Westborough, MA
    Former Employee - Senior Software Engineer in Westborough, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ARRIS full-time (More than 3 years)

    Pros

    Easy commute and great engineers in my location

    Cons

    You were almost guarantee there would be layoffs the day before they announced quarter earnings.

    Advice to Management

    Listen to the customers; not just the many meetings internally to define a product

There are newer employer reviews for ARRIS
There are newer employer reviews for ARRIS

See Most Recent

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