Employee Review

  1. 5.0
    Former Employee, more than 5 years

    My time at AT&T

    Apr 3, 2016 - A5 Manager PM/PIM (Acting B-band) in Bridgewater, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    This was one of the most satisfying jobs I have ever had. It provided challenges and rewards unlike any other. There was a balance between work, community and family that allowed for location, remote and virtual workspace give a sense of accomplishment and truly made me feel as if I was making a difference. The culture and values of the company made me more socially aware and active. To this day I still involve myself is community affairs and helping people in need.

    Cons

    There were no real "cons" to the job. I was part of a FMP, otherwise given the choice I would still be working for the company to this day.

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    153 people found this review helpful

    AT&T Response

    Talent Acquisition Manager

    Thank you for your feedback and acknowledging the things we do well. We truly care for our employees and try to provide a good work-life balance through the benefits and vacation time we offer. We appreciate your time with us and your interest in returning to the company! Know that your feedback is appreciated and heard.

  1. 5.0
    Current Employee, less than 1 year

    Greatpay

    Apr 14, 2021 - Customer Service Representative (CSR) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay schedule work life balance

    Cons

    Stress the work load is overwhelming

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  2. 5.0
    Current Employee, less than 1 year

    Awesome! Very positive

    Sep 23, 2014 - Retail Sales Consultant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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    294 people found this review helpful

    AT&T Response

    Talent Operations Manager

    We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.

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