AT&T - Southwestern Bell was great, AT&T hopeless! | Glassdoor
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There are newer employer reviews for AT&T

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Helpful (2)

"Southwestern Bell was great, AT&T hopeless!"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Technician in Houston, TX
Current Employee - Technician in Houston, TX
Doesn't Recommend
Disapproves of CEO

Pros

It's amazing that the blue collar workers which I will list as field technicians, testers, dispatchers, central office technicians and some first line managers are highly professional and customer orientated and a great bunch to work for. As a fifteen year employee the salary is above average and the health care packages have been one of the best with total care including medical, dental, vision and pharmacy.

Cons

AT&T upper management is money driven and are clueless to customer care. Daily conference calls are mostly about charts and grafts of field technicians performances to the micro-managed level which gives you a feeling of being a robot instead of an individual. First line managers are threatened with their jobs or ugly relocations if they do not conform to the numbers games, which appear to be tied to their bonuses that can be yanked at the end of the year. With technicians running around like crazy trying to make their numbers so they do not get written up, the poor customer ends up being held up for ransom.

Advice to Management

Spending millions on slick advertising is not an excuse to dig your hands deeper into customer pockets and not provide top notch service. Micro-managing and threatening your own employees, taking away benefits, cutting back jobs, laying off technicians and sending a signal to the field that no job is safe nor secure, while you squander billions on a bad T-Mobile deal will continue to make AT&T a soar place to do business with.

Other Employee Reviews for AT&T

  1. "If your single with no children and are competitive, AT&T is a great place to work at."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Management in Brenham, TX
    Former Employee - Retail Management in Brenham, TX
    Approves of CEO

    Pros

    The Salary plus commission and benefits.

    Cons

    Schedule and Management in my particular location.

    Advice to Management

    AT&T is a great company but, some management crews are not very supportive, motivational or leader-like. When a manager lacks skills, it hurts the whole store, as well as the company!


  2. Helpful (1)

    "The high turn over rate should be a big RED flag"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Auditor in Dallas, TX
    Current Employee - Senior Auditor in Dallas, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits, discounts, little travel, some good people

    Cons

    Highly political, promotion is not merit-based, audit approach is not standardized, former technitians promoted to management positions without education.

    Advice to Management

    Offer management classes to people promoted to management positions. Corporate employees cannot be treated as technitians.

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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