AT&T - Client Support Specialist | Glassdoor
  1. "Client Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orange, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time for more than 10 years

    Pros

    AT&T offers great health benefits, paid holidays & vacations. The salary is excellent for managers and craft employees as well.

    Cons

    As a retiree your discounts on services is minimal and should be the same as active employees. AT&T is no longer interested in providing voice grade services. Their goal is to become an entertainment business offering only mobility and fiber services. They also desire to move all non-essential work to out of country and out of California. They claim to provide excellent customer service but that is only for the... products they want to sell.

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    Advice to Management

    AT&T should provide the same discounts to retirees as active employees and give back health care benefits. They should continue to support the copper infrastructure until they sell off the voice services. They need to really get back to REAL customer services for all the products they offer today.

    AT&T2017-01-06
  1. "Att Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in New Haven, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time for more than 8 years

    Pros

    Great workplace to work for

    Cons

    att call center moved out of ct

    AT&T2019-07-16
  2. Helpful (145)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Senior Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time for more than 10 years

    Pros

    Decent benefits- that’s about it

    Cons

    HORRIBLE COMPANY! Constant layoffs! Management has also restricted Telecommuting. Employees used to be able to work from home all the time- now it is limited to 4 times a month. Impossible to find workspace at corporate locations- everything is “drop in” and you need to haul all your stuff into the office daily. Long hours and absolutely NO WORK LIFE BALANCE. Management does not care that you have a life... outside of “the Death Star”. Try to leave or work from home with a sick kid, and you get written up! And I am a high level IT professional.

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    Advice to Management

    IT employees need the flexibility you once gave us. We have ZERO WORK LIFE BALANCE. Over time, the best and brightest WILL LEAVE ATT. My coworkers and I are all just marking time. Waiting for the surplus and package- at which time we will take our talents elsewhere. ATT will be left only with the employees on the right side of the bell curve who are nowhere approaching top Talent if they don’t change the... culture DRASTICALLY TO BE MORE EMPLOYEE DRIVEN!

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    AT&T2018-08-15

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