AT&T - Good insight into the Telecommunications industry | Glassdoor
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There are newer employer reviews for AT&T

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"Good insight into the Telecommunications industry"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Bedminster, NJ
Former Employee - Anonymous Employee in Bedminster, NJ
Approves of CEO

Pros

Being such a large company, there are vast opportunities. There is a better work life balance than most companies these days.

Cons

The work can be a little too simple and boring at times. There is not enough young leadership within the company.

Advice to Management

Keep focusing on youth in order to grow the company and attract future leaders. Keep challenging people at work and don't be afraid to move people around.

Other Employee Reviews for AT&T

  1. Helpful (2)

    "Once a great job, company sucked the morale out of it's employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Systems Technician in Chicago, IL
    Current Employee - Customer Systems Technician in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Very competitive pay, above average benefits for techs.

    Cons

    The company now focuses only on performance numbers, customer service suffers. Performance objectives are raised frequently, with no regard for or input from the tech performing the work. Techs were once rewarded for going above and beyond to make a customer satisfied....now penalized for it..... if it lowers tech performance numbers. Techs are micromanaged, written up and suspended for small infractions, then subsequently fired for "code of conduct" violations. Company encourages managers to focus on terminating higher paid veteran techs. Company now only hires Uverse techs at half the pay of experienced techs, or forces techs with low seniority to take pay cuts. You can randomly survey any current or former tech in the field and you will pretty much hear this same summary.

    Advice to Management

    When management emphasizes customer service over meeting arbitrary performance objectives, the customer will benefit. Tech morale is at an all time low. Happy employees are more productive employees.


  2. Helpful (1)

    "Great compensation and benefits - deeply rooted problems"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Triadelphia, WV
    Current Employee - Retail Sales Consultant in Triadelphia, WV
    Disapproves of CEO

    Pros

    Extremely good benefits package and pay. If you are aggressive with approaching the door and treat customers well, you WILL make sales. Products often sell themselves so if you have a decent approachability and technical savvy you can't go wrong.

    Cons

    There are some deeply rooted technical problems within the network itself. This brings customers to the table who want an explanation and the company does not give you or the customer a logical explanation. They are not rewarding to loyal customers and are looking purely at the bottom dollar. You are pushed to sell services that you or the customer may not believe in or want. While this may not be a shocker, it can lead to disciplinary action against you for not forcing services on customers. Lastly, work life balance is non existent. Scheduling is based on seniority and even the most senior reps rarely get shifts that end earlier than 7PM or consecutive days off/weekends off. Over the course of 6 months I spent 1 full day with my wife.

    Advice to Management

    Focus on customers and the service of the company and you will do much better. It's one thing to say this - another entirely to implement it properly. Offering a bad solution to a customers problem is not the end of the process. Oh, and ECET sheets put a wall between your better sales reps and customers. If you want to use them, you might as well hire $8.50/hour associates and let the sales sheet do it for you.

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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