AT&T - AT&T - a changed company | Glassdoor
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There are newer employer reviews for AT&T

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"AT&T - a changed company"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Supervisor in Washington, DC
Former Employee - Supervisor in Washington, DC
Approves of CEO

Pros

Pay and benefits were very good compared to some other companies of the same size. For example, before divestiture, all new employees were given extensive training. You were sent to their schools, and taught all the facets of the company, and telecommunications in general. You had frequent reviews to let you know how you were doing. The medical benefits package was excellent, as was the salary schedule. Since there were many different special departments, if you needed to do any research for your job, the information was more than likely available within the compay. Vacations and holidays were more than ample each year.

Cons

After divestiture the mind set of the company changed drastically, and some of the senior managers tended to overreact. It made it difficult to work with your customers and have them understand that thing were not going to be the same as before. Middle level managers were placed in the middle of trying to keep the customers happy and following the new guidelines of the company. There were a lot of customer losses, and since they were long term contracts, it took a while to gain back the lost revenue. Then at the same some time new employees came on board, and since they did not really understand telemommunications, that hurt also.

Advice to Management

Please request feedback from all levels that work at the company, and listen to it. The happier, more informed you can keep the employees the better the company will run.

Other Employee Reviews for AT&T

  1. "AT&T Mobility is first class in service not only to their customers..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Account Manager in Detroit, MI
    Current Employee - Business Account Manager in Detroit, MI
    Recommends
    Approves of CEO

    Pros

    The ability to prosper within your career and having AT&T Mobility as reference is simply amazing. The value of the people, organization, and overall atmosphere of AT&T Mobility not only makes this organization great to work for but it makes it great to work hard for.

    Cons

    Since the iPhone there have not been many :)

    Advice to Management

    N/A


  2. Helpful (1)

    "Good Pay and Benefits; Frustating and stressful corporate culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Biloxi, MS
    Current Employee - Technician in Biloxi, MS
    Disapproves of CEO

    Pros

    Pay and Benefits lots of overtime if you are in an outside tech job.

    Cons

    Very high stress level; High level of beaurocracy; sometimes it can be very hard to "get things done" for the customer when you have to interface with internal departments of company. As an outside tech you end up taking alot of heat from the customers because they are so frustrated by the difficulties of dealing with AT&T.
    First level managers are so stressed out they make postal employees look like they just returned from a meditation retreat.

    Advice to Management

    Focus on customer satisfaction--"real"-- customer satisfaction not just your little internal "customer rules" surveys. The average customer would rather go to the dentist than have to call the company about a problem. Give first level managers some authority. I have been a tech for years and have turned down management offers because everyone I ever knew that took a management job regretted the decision because they have a ton of responsiblity and virtually no authority. it seems lately that it is very hard for a "phone man" that knows the craft of Installation and Repair and has come up through the ranks to be promoted above first level management.

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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