AT&T - AT&T - a changed company | Glassdoor

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There are newer employer reviews for AT&T

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"AT&T - a changed company"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Supervisor in Washington, DC
Former Employee - Supervisor in Washington, DC
Approves of CEO

Pros

Pay and benefits were very good compared to some other companies of the same size. For example, before divestiture, all new employees were given extensive training. You were sent to their schools, and taught all the facets of the company, and telecommunications in general. You had frequent reviews to let you know how you were doing. The medical benefits package was excellent, as was the salary schedule. Since there were many different special departments, if you needed to do any research for your job, the information was more than likely available within the compay. Vacations and holidays were more than ample each year.

Cons

After divestiture the mind set of the company changed drastically, and some of the senior managers tended to overreact. It made it difficult to work with your customers and have them understand that thing were not going to be the same as before. Middle level managers were placed in the middle of trying to keep the customers happy and following the new guidelines of the company. There were a lot of customer losses, and since they were long term contracts, it took a while to gain back the lost revenue. Then at the same some time new employees came on board, and since they did not really understand telemommunications, that hurt also.

Advice to Management

Please request feedback from all levels that work at the company, and listen to it. The happier, more informed you can keep the employees the better the company will run.

Other Employee Reviews for AT&T

  1. Helpful (1)

    "100 years as the most successful telephone provider overshadows the next 100 years of Internet and Mobile Service."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Dallas, TX
    Current Employee - Project Manager in Dallas, TX
    Recommends
    Approves of CEO

    Pros

    Internet Provider, Cell Phone Provider and it is not going away. (i.e. Job Security)
    New Growth is occurring - VoIP, Television, ETrade, B2B.

    Cons

    A Giant Company, a service company with old company culture in a new business model ,i.e. POTS vs. the internet.
    It has all the drawbacks of being MA Bell and cannot get good reputation since the "internet should be Free". It tries being more careful not to offend than it does trying to accomplish something new.

    Balancing the fading legacy of land lines (POTS) and the government sanction (regulated) communication revenue stream against the needed growth of the internet DSL creates too many mixed messages.

    The customer is always right... but the fall out from Billing systems, etc. is just minimized to "good enough" never taken to zero! The employees have a tough time navigating the systems. the customers are even more in a tough spot.

    The legacy of lifetime employment, Union Labor and the "perks" given (e.g. Health care, etc.) in conjunction with a fading revenue stream (POTS), leads to a very "documented" and pre-defined work experience. It is very hard for management to reward performers when a) Seniority is institutionalized...even within Upper management. b) under performers are perceived get the essentially the same performance reward.

    Advice to Management

    Get on with eliminating the Buggy Whip production and get on with making Flying automobiles.


  2. "AT&T Mobility is first class in service not only to their customers..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Account Manager in Detroit, MI
    Current Employee - Business Account Manager in Detroit, MI
    Recommends
    Approves of CEO

    Pros

    The ability to prosper within your career and having AT&T Mobility as reference is simply amazing. The value of the people, organization, and overall atmosphere of AT&T Mobility not only makes this organization great to work for but it makes it great to work hard for.

    Cons

    Since the iPhone there have not been many :)

    Advice to Management

    N/A

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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