AT&T - Sales Consultant | Glassdoor
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There are newer employer reviews for AT&T

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"Sales Consultant"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Consultant in Charlotte, NC
Current Employee - Sales Consultant in Charlotte, NC

I have been working at AT&T full-time (More than a year)

Pros

Friendly work environment with co-workers. Good starting pay, with paid training for 3 months. High earning potential with commission system that is achievable.

Cons

The AT&T policy for quality control is over bearing and conflicts with its own standards that can lead to a work environment that is unnecessarily stressful. AT&T hires an outside policing agent that listen to your calls and try find flaws in the call that could be deemed as gross customer abuse. For example, AT&T wants you to handle to call to completion, however if you receive a call that you feel is not covered by your department, you might transfer them with the intention of trying to help. However , the person part of the policing team may think you could have handled the call they will hit you with a CPAT referral and its usually a 3 strike system. I could literraly list 10 more various instances where ATT policy tries to get you fired over petty micro-managing protocols. Of my initial class of 60 students only 3 others and myself were left. You come in to work each day waiting to find out if your were hit with one of these CPATs.

Advice to Management

None, ATT has no intention of listening to its employees, you are told to obey or else.

Other Employee Reviews for AT&T

  1. Helpful (1)

    "Long term employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Gonzales, LA
    Former Employee - Retail Sales Consultant in Gonzales, LA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    GReat people to work with

    Cons

    The company went down hill after ATT took over Cingular was great for the customer and the employee.


  2. Helpful (1)

    "Awesome"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Atlanta, GA
    Former Employee - Software Engineer in Atlanta, GA
    Recommends
    No opinion of CEO

    Pros

    It is a fun place to work at. Lots of help from ur colleagues advance in ur carrier. Friendly environment.

    Cons

    Takes a lot of time to get reply from some of the people.. Other than that it is a really good place to work.


There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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