AT&T - Customer Service Representative | Glassdoor
  1. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in El Paso, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time for more than 8 years

    Pros

    Growth, opportunities. Benefits. Tuition reimbursement.

    Cons

    You have to be able to relocate to where the opportunities are.

    AT&T2017-10-11
  1. "Worth the money (In my opinion)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Consultant in Eau Claire, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time for more than a year

    Pros

    For how easy the job was, it was definitely worth the money. You also get to know the people you work with pretty well when working that close for that long.

    Cons

    repetitive days, ridiculous customers and silly sales goals.

    AT&T2019-07-15
  2. Helpful (115)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Senior Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time for more than 10 years

    Pros

    Decent benefits- that’s about it

    Cons

    HORRIBLE COMPANY! Constant layoffs! Management has also restricted Telecommuting. Employees used to be able to work from home all the time- now it is limited to 4 times a month. Impossible to find workspace at corporate locations- everything is “drop in” and you need to haul all your stuff into the office daily. Long hours and absolutely NO WORK LIFE BALANCE. Management does not care that you have a life outside...

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    Advice to Management

    IT employees need the flexibility you once gave us. We have ZERO WORK LIFE BALANCE. Over time, the best and brightest WILL LEAVE ATT. My coworkers and I are all just marking time. Waiting for the surplus and package- at which time we will take our talents elsewhere. ATT will be left only with the employees on the right side of the bell curve who are nowhere approaching top Talent if they don’t change the culture...

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    AT&T2018-08-15

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