AT&T - Poor Upper Management / Former RSC TNKY | Glassdoor
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There are newer employer reviews for AT&T

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Helpful (1)

"Poor Upper Management / Former RSC TNKY"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Retail Sales Consultant in Memphis, TN
Former Employee - Retail Sales Consultant in Memphis, TN
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at AT&T full-time (More than a year)

Pros

Union, has set three raises per year. Health benefits are wonderful for non management employees. You can earn free equipment by meeting sales goals. Good discount programs with other companies. Individuals without a college degree have potential for making good money via commission/ at risk pay.

Cons

I have heard good thing about some markets. However TNKY - Tennessee / Kentucky market is all about who you know, who you are sleeping with, and what secrets do you have on upper management. They are supposed to have an 800 number to call about situations that come up at work that are a COBC violation (code of business conduct). If you call management will find out who you are and you will loose your job. Annual assessments on management are required to be filled out by employees, if you report anything negative they manager will be after you to be fired. I had never been written up at any job before and I was written up for not saying my name, I was written up for doing what an assistant manager told me to do and he even sat in on the discipline and told the store manger that I had done what he told me to do. I had a petty and weak manager that did not lead by example and tried to lead by fear and through egregious write ups. Finally when I was dismissed I was off of any kind of disciplinary action and upper management back dated two months into when I was on discipline to say that I did not make quota. My current manager that had to pass on this news was very upset and hurt as I was viewed as a model employee. All coworkers were shocked and even the union rep said that I could get my job back because the company only had 7 - 14 days to discipline any employee and yet the company waited 2 months. I lived in fear for six months while on a final discipline and survived to only find that longed for freedom of being off of discipline was pulled right out from under me. While after I was gone I still stayed in the stack rankings for high sales and my friends and coworkers with the company kept me up to date until finally IT pulled me off the report. In short if you give management any answer other than yes I can do that, you can look for another job because they will get rid of you by listing any and all mistakes in a system that managers CALL PDST, not a system to notate accomplishments but anything you do wrong. Like not saying your name to a customer. Not giving the complete robotic greeting to every customer that comes into the store. Management will also tell you specifically to do things that violates company policy and expect you to do it. Commission payments are changed every quarter the company is constantly trying to find ways to make it harder for you to meet sales goals so they do not have to pay out as much money to reps.

Advice to Management

Fire managers that sexually harass employees instead of paying off the employees that have been harassed. Make not of each diversity group of employees and see which groups are being let go the most... (LGBT) I have seen at least 12 employees in that group let go under one specific ARSM over the midtown Memphis area. Oh your surprise visits are not a surprise you should look in the RIM system to see how your ARSM constantly text, call, or e-mail store mangers to let them know that you are on the way to inspect a store. Follow true ethical rules set in place by the company. Listen to your sales staff, they are the ones that interact with customers on a regular basis. Look at the video tapes to see how much mangers slack, and not to try to find a sales employee making a mistake. Stop mangers from saying they can hear a sales reps conversation when the sales floor is full of 25 plus customers that are talking, muzak is playing , and U-verse and directv is playing. There is no way they can hear what a rep is saying from across the room. Stop letting mangers be negative on monthly calls, and for GOD sake quite using the words "you will be held accountable". I could puke every time I hear that word in day to day life now its like I suffer from PTSD...

Other Employee Reviews for AT&T

  1. Helpful (1)

    "Call Centers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Sales Associate in Pensacola, FL
    Current Employee - Sales Associate in Pensacola, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    pay ok if you were hired prior to AT&T

    Cons

    Very negative sales enviornment, numbers required are impossible for the majority to hit and maintain, no accounting of any of the commissions - you must take their word for it. No way to call a customer back and try to save a cancelled sale. Expect you to treat customers with kid gloves but Company doesn't want to treat you the same way. Always trying to take away from you, never trying to do the "right" thing when it comes to the employee, too much 'forced' overtime, not flexible at all on days off, no sick time, medical used to be free (prior to AT&T making billions each quarter) now after they make billions the average person pays over $3000 a yr for medical. Eye and dental plans not good like having nothing. No time off allowed for doctor visits. Always holding the threat of getting fired over your head. Incentives are kiddy toys and candy. Sales teams treated the worst in the company yet this is where the $$ comes in....go figure...very poor management and working conditions

    Advice to Management

    Upper mgmt doesn't care about the customer, the employee or the working enviornment only the almighty dollar and the bottom line---where else could the CEO of the company give away 4 billion on a sale gone wrong (T-Mobile) and expect to keep his job?


  2. "Fantastic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Hattiesburg, MS
    Former Employee - Account Representative in Hattiesburg, MS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Great pay, great atmosphere. There is good feedback from managers, and they resolve problems quickly. The company keeps you updated on pretty much everything thats going on, and they have great benefits.

    Cons

    The constantly increasing sales goals suck. That combined with the responsibility of selling landline services put me over the edge. It would have been easier if I wasnt a full time college student.

    Advice to Management

    Y'all are great, but perhaps better employee meetings.


There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

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