AT&T - Quality and Integrity replaced by corrupted management’s own interests - fraudulent efficiency requirements rule the day | Glassdoor
There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

Helpful (1)

"Quality and Integrity replaced by corrupted management’s own interests - fraudulent efficiency requirements rule the day"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Technician in McHenry, IL
Current Employee - Technician in McHenry, IL
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at AT&T full-time (More than 5 years)

Pros

I enjoy most all my customers and the work itself is rewarding. Met a lot of great co-workers along the way - many of us share a bond, in that we suffer along side each other.

Cons

2standards to fulfill: directly conflicting
Standard1: MSOC a/k/a‘the beast’- PremTechEfficiency#s: determined rationally conclusive only in another cosmos.

Standard2: “EverythingElse” –CustomerSatisfaction,Integrity,Values,Procedures,Policy,Safety, Conduct.

Truth of the matter: PTmgr concerned only w/Standard1: his bonus equals MSOC#s. Therefore, Standard1 is THE driving force. EverythingElse, secondary.
PT knows mgr’s priority: must–feed–beast. So, short TimeSheet, cut corners/safety, overbill, ie.cheat. If he doesn’t, beast goes hungry, & he walks the green mile. Numerically impossible to meet both standards, managers look the other way…unless you’re a ‘problem’: (employee who maintains integrity) Eventually, integrity WILL drop efficiency#s & manager uses either standard to document insubordination. PTmanagers sell their souls, look conscientious employees in the eye, describe disappointing failure; obliterate stellar careers; financially ruin dedicated employees / breadwinners. ..and yet, they look like everyone else…never know they sleep in pods in the backyard…

Advice to Management

to the brass: I am working within a culture of corruption, sanctioned by you. You are fully aware of the immorality within your company – you put it there. The peasants are pleading for mercy. Do you not care?

Other Employee Reviews for AT&T

  1. Helpful (1)

    "My experience at AT&T."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Network Services/Support Consultant in Chicago, IL
    Current Contractor - Network Services/Support Consultant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T as a contractor (More than a year)

    Pros

    Great company culture and opportunities for advancement. Pioneer of telecommunications and remains at the cutting edge of new technology. Good company to work for.

    Cons

    Sometimes they should be a little more proactive in some areas of the business.


  2. Helpful (2)

    "Horrible!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Support Analyst in Bothell, WA
    Former Employee - Product Support Analyst in Bothell, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Other than the amount I was paid to do my job, I have nothing good to say about working for the B2B Wireless Department.

    Cons

    Little to no indoctrination to technical systems. Management did not want to take the time to "train" anyone. If you are not a first level manager you are a contractor to be cut at their whim. Management doesn't fully share their expectations for results, so you are left guessing even after you ask them to clarify.

    Advice to Management

    Take the time to actually listen to your staff and properly introduce them to the system they are asked to be responsible for.

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

Work at AT&T? Share Your Experiences

AT&T
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or