AT&T - Great job if you like the shifts and don't mind taking calls | Glassdoor
Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1134 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 333 reviews)

Employee Review

Employee Review

Helpful (1)

"Great job if you like the shifts and don't mind taking calls"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Care Agent in Brno (Czech Republic)
Current Employee - Customer Care Agent in Brno (Czech Republic)
Recommends
Positive Outlook
Approves of CEO

I have been working at AT&T full-time (Less than a year)

Pros

Great benefits, 5 weeks training and ongoing training, mostly supportive managers, good facilities, competitive pay.

Cons

Shifts, mostly night shifts , some managers are more focused on targets than others so pressure can rise, no time between calls at busy times can be overwhelming

Advice to Management

Give people space to develop, help them with it don't pressure them. Otherwise the management are great

Other Employee Reviews

Other Employee Reviews

  1. "Promotion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator in Bratislava (Slovakia)
    Current Employee - Systems Administrator in Bratislava (Slovakia)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    A lot of job positions

    Cons

    People who are managing teams needs to be more educated.

    Advice to Management

    Advice to management is to give people who get promoted more salary then to newcommers who are on same position. Why ? Because people who are promoted already have some career and history within AT&T so that is why they should get more than newcommers at same position.


  2. "Safe job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time

    Pros

    Nice environment
    Safe job
    overtime is paid

    Cons

    the machine is quite slow

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