AT&T - Big company with dynamic wireless business and slower-moving enterprise business. | Glassdoor
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There are newer employer reviews for AT&T

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"Big company with dynamic wireless business and slower-moving enterprise business."

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Product Marketing Director in San Antonio, TX
Former Employee - Product Marketing Director in San Antonio, TX
Recommends
Positive Outlook
Disapproves of CEO

I worked at AT&T full-time (More than 5 years)

Pros

Always something interesting to work on
Generally, your peers are pretty smart in the management ranks
The company does spend money on marketing, so everyone knows who you work for

Cons

Fiefdoms at the top often result in questionable business decisions downstream
It's Dallas, Texas, so business is political - be ready and have thick skin

Other Employee Reviews for AT&T

  1. Helpful (1)

    "One big joke."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center in Indianapolis, IN
    Former Employee - Call Center in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Career advancement opportunities, fast growing company, great benefits.

    Cons

    -Management goes out of their way to show they're in charge instead of being more helpful.
    -Very unprofessional environment.
    - Tools do not function properly.
    - Training program needs improvement.
    -Some of the managers don't know the job very well so they are not very helpful.
    -Too stressful and doesn't pay that well.
    The union is pointless and just collects money because they don't actually help in any way.
    Did I forget to mention how unprofessional the center is. I've seen it all. I left after 2 months and never looked back. The sad part is, I was one of few people that was actually competent. And there are a few agents that do not take calls, but instead get paid to walk around and do nothing but "assist" other agents. I felt like I was in highschool. This was a very insulting experience altogether.

    Advice to Management

    Please just pay more attention to how the call center is ran and promote some of the agents that have been there and know the job really well instead of people that don't know the job and are just there to enjoy the perks of being a manager.


  2. Helpful (1)

    "Ok place to work at..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center in Orlando, FL
    Current Employee - Call Center in Orlando, FL
    Doesn't Recommend
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Great pay with benefits but insurance increase every year.

    Cons

    Management don't care and harassment policy is horrible.

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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