AT&T - One big joke. | Glassdoor
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There are newer employer reviews for AT&T

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Helpful (1)

"One big joke."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Call Center in Indianapolis, IN
Former Employee - Call Center in Indianapolis, IN
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at AT&T full-time (Less than a year)

Pros

Career advancement opportunities, fast growing company, great benefits.

Cons

-Management goes out of their way to show they're in charge instead of being more helpful.
-Very unprofessional environment.
- Tools do not function properly.
- Training program needs improvement.
-Some of the managers don't know the job very well so they are not very helpful.
-Too stressful and doesn't pay that well.
The union is pointless and just collects money because they don't actually help in any way.
Did I forget to mention how unprofessional the center is. I've seen it all. I left after 2 months and never looked back. The sad part is, I was one of few people that was actually competent. And there are a few agents that do not take calls, but instead get paid to walk around and do nothing but "assist" other agents. I felt like I was in highschool. This was a very insulting experience altogether.

Advice to Management

Please just pay more attention to how the call center is ran and promote some of the agents that have been there and know the job really well instead of people that don't know the job and are just there to enjoy the perks of being a manager.

Other Employee Reviews for AT&T

  1. Helpful (1)

    "This is a great company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Manager in Bothell, WA
    Former Employee - Implementation Manager in Bothell, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Large, stable company with great technology and opportunities to add value. Creativity is encouraged.

    Cons

    Wall street is putting pressure on the company to produce better results and has resulted in a some questionable large scale job cutting / off shoring efforts.

    Advice to Management

    The quality of work you get from keeping jobs local will offset the additional cost.


  2. "Great people to work with"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telecommuting Agent in Temple, TX
    Current Employee - Telecommuting Agent in Temple, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Love the work schedule and atmosphere

    Cons

    split shifts, really have no cons for this job

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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