AT&T - Alright but not the best | Glassdoor
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There are newer employer reviews for AT&T

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"Alright but not the best"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Call Center in Birmingham, AL
Former Employee - Call Center in Birmingham, AL
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at AT&T part-time (Less than a year)

Pros

decent pay, thorough training, sometimes we got free food.

Cons

management not understanding or considerate

Advice to Management

be thoughtful to your reps! Think about building relationships and maybe you'll retain them longer.

Other Employee Reviews for AT&T

  1. "It is alright if you enjoy call centers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Joplin, MO
    Former Employee - Technical Support Specialist in Joplin, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Great pay. Decent Health and Vision coverage. Great employer matching on 401k. Some wiggle room to move up in the company.

    The benefits are good enough that it is really hard to quit.

    Cons

    Call center environment. (really wasn't my thing)
    Hard to move up from being a rep. Great chances to get onto specialized teams, but if you want management, know that seniority, knowledge of the job, great rapport with customers, co-workers, and leads doesn't mean you will even get an interview.

    Advice to Management

    Look at more employees that contribute, rather than ones just meeting metrics. Allow more reps to contribute to things other than getting calls out of the queue.


  2. "great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Representative in Honolulu, HI
    Current Employee - Sales Support Representative in Honolulu, HI
    Recommends
    Approves of CEO

    I have been working at AT&T full-time

    Pros

    Great place to learn and work

    Cons

    deal with a lot of criticism

    Advice to Management

    nope

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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