AT&T - Premises Technician Review | Glassdoor
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"Premises Technician Review"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Technician in San Rafael, CA
Former Employee - Technician in San Rafael, CA
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at AT&T full-time (More than a year)

Pros

Good pay, lots of hours and overtime, good benefits and perks.

Cons

Very unrealistic expectations as far time given to complete installs and repairs, when customers do phone surveys after installs or repairs, and they are less than "very satisfied", you are held responsible, very little support from management, you, the technician, are punished for bad numbers, even when many times there are circumstances that affect your efficiency in a negative way, and you have no control over them(I.E. customer orders created wrongly(wrong address, order created as a repair, when it should have been an install, yet you are still expected to complete the wrongly created order in the allowed repair time of 69 minute, instead of the actual install time needed of 2-3 hours, no way to contact customers(not answering the phone), yet you are still expected to drive to the wrong address, and then customer finally answers, then you have to tell customer they have to call in and have the order created all over again, and wait another week to get their install/repair done. And again you, the premises technician are held responsible for a mistake the order department made. Company has efficiency expectations that NOT realistic, Period. I could go on and on.

Advice to Management

Expectations need to be reevaluated and reworked because the current standards are not based in reality

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