AT&T - Good if you're union | Glassdoor
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There are newer employer reviews for AT&T

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Helpful (1)

"Good if you're union"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Call Center in Columbus, OH
Former Employee - Call Center in Columbus, OH
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at AT&T full-time (More than 8 years)

Pros

Excellent pay and benefits, and you were free to handle client concerns without much interference from management.

Cons

As far as legacy AT&T goes, a lot of the management began as reps on the phone and were promoted. This is good for them, but unfortunately many of them lacked management skills.

Advice to Management

Please train your leadership to ensure they have the skills necessary to effectively manage others.

Other Employee Reviews for AT&T

  1. "Great money to be made as a sales rep - Management life is rough"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Management in Austin, TX
    Current Employee - Retail Management in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    50k + job for people with just a HS Diploma/GED that includes full benefits. Sales reps are covered under a union so they get great protection (I work in Texas and they all get it)
    Tons of networking - Company phone - discounts on personal AT&T accounts like Uverse and Mobile Service

    Cons

    Hours are long, it's retail - all standing - if you have a manager who really lives the AT&T vision -which means (s)he supports and coaches their reps to make them successful - but some just use fear to threaten you and do your job - rather than help you and coach you.

    Also - quit doing 3-4 different launches at once. iPhone 5 - then OM - then ISIS - holy crap people.

    Advice to Management

    Take a look at yourselves. Unless you're part of the clique as a manager you're still treated second rate. As we speak I'm pretty sure my boss is trying to be forced out because they just don't want him there - Sad thing is - his entire staff loves him - and he and the other assistants are the ones who drives the sales


  2. "Decent place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center in Bloomington, MN
    Current Employee - Call Center in Bloomington, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    they train employees well enough

    Cons

    management mishandled some HR issues involving conflicts between employees

    Advice to Management

    let HR handle issues between employees. that's one of the things HR is there for

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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