AT&T - Experience the wonders of awful leadership | Glassdoor
There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

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Helpful (2)

"Experience the wonders of awful leadership"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Account Manager in Fort Lauderdale, FL
Current Employee - Account Manager in Fort Lauderdale, FL
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at AT&T full-time (More than a year)

Pros

Benefits are decent, pay is rather median for the industry, and discounts on UVerse and cell phone service are obviously a plus

Cons

Leadership is so beyond out of touch that at times it's laughable. Level 3 management and above know nothing about the front line work life as they're generally busy shopping on the internet during the work day. Initiatives to improve customer service are hilarious when AT&T applauds itself and is rated dead last in service by almost every major third party surveyor.

Advice to Management

If you want customers to be happy, make sure your employees are happy first. Also throw out NPS ratings as it is only around to ensure undeserved bonuses.

Other Employee Reviews for AT&T

  1. "ASM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Management in Huntington, WV
    Former Employee - Retail Management in Huntington, WV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    great company. great Team. Great Pay.

    Cons

    Hours were bad. regional management wasn't great! Wouldn't listen to local management.

    Advice to Management

    regional management needs to listen more. local management was great!


  2. "Unrealistic sales quotas and micro-managed to death"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Chicago, IL
    Current Employee - Retail Sales Consultant in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Salary and benefits. And that is about it

    Cons

    No work/life balance. Have to schedule a month in advance to take a day off and you have to use your vacation days to get it. If you like having weekends off then don't apply. You will never see a weekend off. NEVER! Sales quotas are inflated and moving to incentive pay instead off commission. Micromanaged to death. Constantly a manager behind you with a clipboard telling you how bad you are at your job.

    Advice to Management

    Set realistic expectations. And stop micromanaging your senior sales reps.

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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