AT&T - Good job until we were outsourced | Glassdoor
There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

"Good job until we were outsourced"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Call Center in Fairhaven, MA
Former Employee - Call Center in Fairhaven, MA
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at AT&T full-time (More than 8 years)

Pros

Good pay
Great benefits
Decent vacation time
Union representation

Cons

Work day monitored down to the second
Company focus on quantity rather than quality care
Pay raises based on seniority rather than performance
Management slow to change with the times

Advice to Management

Listen to employees who are on the front lines of the business and have daily contact with your customer base.

Other Employee Reviews for AT&T

  1. "The best company I have ever worked for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Atlanta, GA
    Former Employee - Project Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Education and the opportunity to grow are some of the pros.

    Cons

    The downside is that I do not work for them anymore.

    Advice to Management

    Continue programs that develop internet connectivity.


  2. "All downhill after training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center in Las Vegas, NV
    Current Employee - Call Center in Las Vegas, NV
    Doesn't Recommend

    I have been working at AT&T full-time (More than a year)

    Pros

    - Paid Training
    - Your own cubicle and your own desk
    - Desk move up and down so you can stand up while at computer if you are tired of sitting down
    - Comfortable chairs

    Cons

    - Nonstop calls
    - anymore then 30 seconds of not answering your next call you get in trouble
    - No communication between departments causing customers to explain their problem multiple times to mulitple people, by the time they end up with technical support they are irate
    - trying to make technical support start selling.
    - list goes on.

    Advice to Management

    management will do what they do regardless of what anyone says

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

Work at AT&T? Share Your Experiences

AT&T
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or