AT&T - Extremely challenging | Glassdoor
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There are newer employer reviews for AT&T

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"Extremely challenging"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Negative Outlook
Approves of CEO

Pros

The position pays well and there are many opportunities to move within departments and locations. You have the opportunity to work with an established company and peers with tremendous experience.

Cons

The position requires meeting metrics that often shift without warning and are difficult to obtain. The selection of agents you manage is out of your control and could be improved.

Other Employee Reviews for AT&T

  1. "Great Money and good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Detroit, MI
    Current Employee - Retail Sales Consultant in Detroit, MI
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Long hours holidays standing on your feet

    Cons

    Holidays holidays holidays holidays holiday

    Advice to Management

    None


  2. "All downhill after training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center in Las Vegas, NV
    Current Employee - Call Center in Las Vegas, NV
    Doesn't Recommend

    I have been working at AT&T full-time (More than a year)

    Pros

    - Paid Training
    - Your own cubicle and your own desk
    - Desk move up and down so you can stand up while at computer if you are tired of sitting down
    - Comfortable chairs

    Cons

    - Nonstop calls
    - anymore then 30 seconds of not answering your next call you get in trouble
    - No communication between departments causing customers to explain their problem multiple times to mulitple people, by the time they end up with technical support they are irate
    - trying to make technical support start selling.
    - list goes on.

    Advice to Management

    management will do what they do regardless of what anyone says

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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